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Zsófia Spicze's Avatar

Zsófia Spicze

Joined Feb 21, 2022

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Last activity Oct 06, 2022

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ACTIVITY OVERVIEW

Latest activity by Zsófia Spicze

Zsófia Spicze commented,

CommentUsing help center search

Hello Jennifer Rowe

 

can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?

 

Thanks so much!

View comment · Posted Oct 06, 2022 · Zsófia Spicze

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Zsófia Spicze commented,

CommentWorking with articles in the knowledge base

Hi,

 

can you please help me with the following question please? 

Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create new articles / edit existing articles? 

 

Thank you!

View comment · Posted Feb 21, 2022 · Zsófia Spicze

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