Zsófia Spicze

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling search across multiple help centers

Hello Jennifer Rowe   can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets?  ...

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• Zsófia Spicze
• Created October 06, 2022 11:25
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide

Hi, is there an update to this issue? When is it going to be fixed? This would be really useful to enable cross branded search for the agents!

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• Zsófia Spicze
• Created September 08, 2022 14:43
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and editing articles in the knowledge base

Hi,   can you please help me with the following question please?  Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create ne...

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• Zsófia Spicze
• Created February 21, 2022 16:02
• 0 votes