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Leon Nicolaou's Avatar

Leon Nicolaou

Joined Mar 16, 2022

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Last activity Mar 17, 2022

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ACTIVITY OVERVIEW

Latest activity by Leon Nicolaou

Leon Nicolaou created a post,

Post Feedback - Ticketing system (Support)

Hi, can you please add more than 6 options for the Bot Builder? Currently we can add up to 6 options however my business and I believe more others, they need more than 6 options to provide to their customers.

 

Thank you!

Posted Mar 17, 2022 · Leon Nicolaou

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Leon Nicolaou commented,

CommentBusiness rules

Hi, is there a way to change/rename the "Subject of the ticket conversation" into the email that a customer enters when fills up the basic form (Name & Email ) to being transfer to an agent? 

Currently the default ticket subject is "Conversation with xxxxxxxxxxx (customer name)".

Thank you!

View comment · Posted Mar 16, 2022 · Leon Nicolaou

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