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Ismail Adeyemi's Avatar

Ismail Adeyemi

Joined Feb 24, 2022

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Last activity Nov 03, 2022

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ACTIVITY OVERVIEW

Latest activity by Ismail Adeyemi

Ismail Adeyemi commented,

Community comment Feedback - Help Center (Guide)

View comment · Posted Nov 03, 2022 · Ismail Adeyemi

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Ismail Adeyemi commented,

Community comment Feedback - Help Center (Guide)

This is great Gorka Cardona-Lauridsen! Will take it up with the Admins.

Thanks a lot. Any plans perhaps to make this a customer self-service feature later perhaps?

View comment · Posted Oct 24, 2022 · Ismail Adeyemi

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Ismail Adeyemi created a post,

Post Feedback - Help Center (Guide)

Would be nice to be able to sort ticket replies in help center request. Allowing sorting of emails in a ticket in DESC order not just ASC by default so that customers don't have to scroll to the very bottom for latest responses.

Posted Oct 21, 2022 · Ismail Adeyemi

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Ismail Adeyemi commented,

CommentGeneral questions about live chat

When using the Actions> Email Transcript action from within Zendesk

It would be nice if the last email from one chat interaction isn't persisted, to avoid mistakenly sending a transcript to the last customer email.

View comment · Posted Feb 24, 2022 · Ismail Adeyemi

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