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Judy Baker-Johnson's Avatar

Judy Baker-Johnson

Joined Feb 02, 2024

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Last activity May 22, 2024

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Latest activity by Judy Baker-Johnson

Judy Baker-Johnson created a post,

PostZendesk Support Closed EAP - Custom Ticket Statuses: Form Ticket Statuses

So far this has been a great addition. We use many different custom statuses so this option has been very helpful, by allowing us to find the statuses we need for a ticket without scrolling through a long list of unrelated statuses. There are just two features we would like to request:

  1. The ability to hide default statuses as well as custom statuses
  2. The ability to re-order the list of available custom statuses

Posted Apr 19, 2024 · Judy Baker-Johnson

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