Csenge Orban

It would be extremely helpful to have the ability to select multiple groups for the live data, is there any update on this case?

Perfect, thank you so much!

Hi Ifra,

I have added the "Submit a request" and "My activities" to the home_page tab in the hero inner section. How can I change the name of the hyperlink? Instead of "My activities" I want to display it as "My Request". 

This is currently my code: 

Thank you for your help in advance!

Feature Request Summary: 

Zendesk Explore should offer the option the customize the look of live data widgets, for example change the color the header and the arrow icon. 

Description/Use Cases: 

It would be useful to change the size and color of the header and the color of the icons of these live data widgets (see yellow highlighted areas in screenshot below).

Business impact of limitation or missing feature:

This is critical for our business to display our metrics in company branded colors and make more visually pleasing live data dashboards in order to motivate our agents. 

Hi Diziana,

thank you for your quick response and help.

It worked, but the button is currently displayed extremely small (See screenshot below). Where can I customize the 'Submit a request' button? I cant find the class 'submit-a-request' in the style.css file.

Dear Zendesk Community,

I am working in the Copenhagen Theme (version 2.14.0) and I would like to move the location of the 'submit a request' button to the location of the search bar (See the screenshot below).

Has anyone found a solution for it yet?

Thank you for any help or tips in advance!

Hi Walter,

thank you so much for the quick action. It works just like before now.

Dear Zendesk Team,

when I edit queries/ reports within the dashboard and then click save the query doesn't automatically update within the dashboard it's displayed in. I have to first remove it and add it again in order for the changes to be applied.

Moreover, previously when clicking editing a report and clicking save I was automatically redirected to the dashboard. Now I just get the confirmation pop up saying that my changes have been saved and it stays in the report editing window.

Could you please look into this issue?

Thank you in advance!

Dear Zendesk developers,

I am looking for a feature that suggests help center articles based on the organisation of the ticket requester. For example, if the ticket requester is organisation X suggest article A,B and C. Our company has a lot of specific requirements and exceptions per organisation so it would be extremely useful to have the KC app automatically show the relevant articles. 

Thank you for considering.

I am looking for a way to display tickets in real time that haven't been breached yet and show the time until the next SLA breach in the explore live data dashboard.