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Jennifer Zecchin
Joined Oct 19, 2022
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Last activity Mar 29, 2023
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Latest activity by Jennifer Zecchin
Jennifer Zecchin commented,
Hi. When my agents go into "Apply Macro" they are shown a subset called "Relevant Macros" and they have to manually back out of this view. This is not helpful and is slowing us down. How can we turn this off, so they see the main macro menu when they click Apply Macro?
View comment · Posted Mar 29, 2023 · Jennifer Zecchin
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Jennifer Zecchin commented,
"...when a chat is over." Can you please be more specific? Is this when the agent leaves the chat? When the chat ticket is marked as Solved? When the ticket is moved to Closed?
View comment · Posted Oct 19, 2022 · Jennifer Zecchin
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