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Jennifer Zecchin's Avatar

Jennifer Zecchin

Joined Oct 19, 2022

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Last activity Mar 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Jennifer Zecchin

Jennifer Zecchin commented,

CommentTicket automation and collaboration

Hi. When my agents go into "Apply Macro" they are shown a subset called "Relevant Macros" and they have to manually back out of this view. This is not helpful and is slowing us down. How can we turn this off, so they see the main macro menu when they click Apply Macro?

View comment · Posted Mar 29, 2023 · Jennifer Zecchin

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Jennifer Zecchin commented,

CommentSetting up Zendesk Chat

"...when a chat is over." Can you please be more specific? Is this when the agent leaves the chat? When the chat ticket is marked as Solved? When the ticket is moved to Closed?

View comment · Posted Oct 19, 2022 · Jennifer Zecchin

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