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Devon Johnson

Joined Mar 14, 2023

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Last activity Oct 02, 2024

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ACTIVITY OVERVIEW

Latest activity by Devon Johnson

Devon Johnson commented,

Community comment Feedback - Ticketing system (Support)

I whole heartedly agree with this feature request, agents have complained to me a number of times on this issue as it is not a true representation on there performance on that interaction. Would love to see this implemented sooner, rather than later in the roadmap

View comment · Posted Oct 02, 2024 · Devon Johnson

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Devon Johnson commented,

CommentViewing and using dashboards

Is there a way to create a live dashboard that tracks project steps completed as ticket status changes? For example, if “Y” staffer completed one portion of a project, and then moved the status to the next stage in the process, could the live dashboard update to show status percent completion by client based on where they are in that process?

Thanks

View comment · Posted Mar 14, 2023 · Devon Johnson

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