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Brian Campbell

Joined May 24, 2022

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Last activity Aug 22, 2022

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Latest activity by Brian Campbell

Brian Campbell commented,

CommentTicket basics

I also agree with Christian Clements, the "new" formatting of the replies and ticket layout in general did not need to be redesigned and has been received poorly by our team.

View comment · Posted Aug 22, 2022 · Brian Campbell

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Brian Campbell commented,

Community comment Q&A - Tickets and email

That is correct Nicole. We have custom fields for first name, last name, and email. 

View comment · Posted May 24, 2022 · Brian Campbell

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Brian Campbell created a post,

Post Q&A - Tickets and email

Hello, we added in an external address and got everything validated and tickets are being created from emails sent to a specific address. I created a trigger to assign the ticket based on Received at and that works fine. We created some custom ticket fields and I was wondering if it were possible to inject at least the email address into this field automatically as part of a trigger. Any help at all would be great, thank you!

Posted May 24, 2022 · Brian Campbell

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