Brian Campbell
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Activity overview
Latest activity by Brian Campbell-
Brian Campbell commented,
I also agree with Christian Clements, the "new" formatting of the replies and ticket layout in general did not need to be redesigned and has been received poorly by our team.
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Brian Campbell commented,
That is correct Nicole. We have custom fields for first name, last name, and email.
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Brian Campbell created a post,
External Email Address Mapping Name and Email fields
AnsweredHello, we added in an external address and got everything validated and tickets are being created from emails sent to a specific address. I created a trigger to assign the ticket based on Received ...