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Kevin - Team Lead

Joined Mar 22, 2023

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Last activity Mar 22, 2023

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Kevin - Team Lead commented,

CommentSMS and Text message help

Hi, 

Can someone assist me with this problem. 

I had this created to remove the signature for a specific tag. We still need to use it in majority of our tickets.
Apparently, the code is working perfectly when being used for Emails and Pro-Active Outbound SMS. 

But if the customer escalates a ticket and an Agent sends a response the HTML code of the signature appears on the signature. 


View comment · Edited Mar 22, 2023 · Kevin - Team Lead

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