Catherine Michalak
Zendesk for HR owner at Booking.com
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Activity overview
Latest activity by Catherine Michalak-
Catherine Michalak commented,
Hi, I also added this comment here: https://support.zendesk.com/hc/en-us/community/posts/360044264873-How-do-I-provide-feedback-for-the-Content-Blocks-EAP- In my case, we don't even have translatio...
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Catherine Michalak commented,
This is great! I really like it. I haven't been using content blocks actively until today and just assumed the functionality was already there so good i'm reading this and yay! indeed this is aweso...
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Catherine Michalak commented,
Hi, I've just posted something similar here: https://support.zendesk.com/hc/en-us/community/posts/360044264873-How-do-I-provide-feedback-for-the-Content-Blocks-EAP- I can access them but they are ...
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Catherine Michalak commented,
Hi Kasia, I'm experiencing some weird behaviour when trying to edit articles with content blocks or when trying to publish them. It seems translations gets activated when I turn on content blocks ...
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Catherine Michalak commented,
Hi Patrick Lemmer, Have you seen this - Content blocks EAP? And more info on how it works once you have it - here: Enabling content blocks. The articles describes what that will allow you to do - d...
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Catherine Michalak commented,
I wanted to second what Jeremy posted and add that this causes some issues with Answerbot as well when there's text that's similar to text in articles proposed by the bot which is not ideal. Also, ...
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Catherine Michalak commented,
Have you tried adding a tag via your automation which will set of a trigger (referencing that tag) to add an internal note in the ticket?
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Catherine Michalak commented,
Hi Julien, I was going to suggest creating an automation that adds an internal note but just realised you can't add internal notes in automations. Is notifying the assigned group an option? Then p...
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Catherine Michalak commented,
Hi, not sure if this is the best place or if I need to create a new post but here goes some feedback on content blocks: Delays - I know you guys are already aware of this one, but I wanted to fl...
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Catherine Michalak commented,
Sadie Sumner have you tried setting up Skill based views (that will be one view and for each agent, it'll serve them with only the tickets within their skill set). See this article for more info on...