Catherine Michalak

1. Community
2. Support Product Feedback
3. Ticket Sharing Improvements

Hi there, Are there any updates on this, plans on improving ticket sharing functionality?   Our use case is: - we have several instances within the company that provide support to employees on diff...

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• Catherine Michalak
• Created December 04, 2018 11:10
• 0 votes

1. Using Support
2. Tickets
3. Sharing tickets with other Zendesk Support accounts

Thanks Gail, this does help some. I did open a ticket with support in the meantime and will take the rest up with support. 

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• Catherine Michalak
• Created November 14, 2018 13:12
• 0 votes

1. Using Support
2. Tickets
3. Sharing tickets with other Zendesk Support accounts

Hi everyone, I've set up a two way sharing agreement with another Zendesk instance (the intention was really to share between two brands in two different instances but seems like that was not possi...

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• Catherine Michalak
• Created November 09, 2018 12:37
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Analyzing Help Center search results (Guide Professional and Enterprise)

Hi, Is there a possibility to export all the results and not just a 1000?   Thanks Catherine  

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• Catherine Michalak
• Created July 19, 2018 16:07
• 1 vote

1. Using Guide
2. Zendesk Guide basics
3. Help Center guide for end-users

Hi Ingrid, I believe the notifications are only for when new articles are created in sections users follow or when comments are added. I don’t believe there are any notifications when articles are ...

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• Catherine Michalak
• Created July 11, 2018 19:50
• 0 votes

1. Using Guide
2. Zendesk Guide basics
3. Help Center guide for end-users

not only end users but article owners should be aware if changes are made to their article by others ...

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• Catherine Michalak
• Created May 30, 2018 09:06
• 1 vote

1. Using Guide
2. Zendesk Guide basics
3. Help Center guide for end-users

Hi,  we don't have comments enabled in our help center as we don't want to create another channel for question and answers so following articles to get notified of comments made is not relevant for...

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• Catherine Michalak
• Created May 30, 2018 09:05
• 0 votes

1. Advice and troubleshooting
2. Zendesk Guide
3. I cannot mark my ticket as solved in help center

Hi Nicole, I was under the impression that all requesters could mark their tickets as solved and that not being able to do so unless certain conditions were fulfilled is a new thing.

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• Catherine Michalak
• Created May 16, 2018 22:48
• 0 votes

1. Advice and troubleshooting
2. Zendesk Guide
3. Requesters are unable to mark tickets as solved in the Help Center

Hi Nicole, I was under the impression that all requesters could mark their tickets as solved and that not being able to do so unless certain conditions were fulfilled is a new thing.

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• Catherine Michalak
• Created May 16, 2018 22:47
• 1 vote

1. Advice and troubleshooting
2. Zendesk Guide
3. I cannot mark my ticket as solved in help center

is this something new or has this always been the case?

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• Catherine Michalak
• Created May 16, 2018 08:19
• 0 votes