Catherine Michalak

1. Using Support
2. Support tips
3. Adding a note to a Help Center article

Hi Dan, Thanks for that - it solved the issue. Those accordion lines were part of the code for the collapsable text. Didn't seem to cause any issues before but taking those out didn't break that fu...

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• Catherine Michalak
• Created January 30, 2019 09:43
• 0 votes

1. Using Support
2. Support tips
3. Adding a note to a Help Center article

Hi Dan,  This is from the brand where it works: .search-result-votes::before {content: "\1F44D";} .search-result-meta-count::before {content: "\1F4AC";} .search-result .meta-gro...

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• Catherine Michalak
• Created January 29, 2019 10:20
• 0 votes

1. Using Support
2. Support tips
3. Adding a note to a Help Center article

Hi all, I have several brands / help centers on my zendesk instance. I've successfully added this to one of the brands and it works perfect. I've done the exact same thing for another brand and not...

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• Catherine Michalak
• Created January 28, 2019 21:46
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Change Ticket Subject

Hello, Is there a possibility for the end user to make a change to their ticket subject while the ticket is still open for example? Thanks

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• Catherine Michalak
• Created January 03, 2019 14:56
• 0 votes

1. Community
2. Support Product Feedback
3. Ticket Sharing Improvements

Hi there, Are there any updates on this, plans on improving ticket sharing functionality?   Our use case is: - we have several instances within the company that provide support to employees on diff...

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• Catherine Michalak
• Created December 04, 2018 11:10
• 0 votes

1. Using Support
2. Tickets
3. Sharing tickets with other Zendesk Support accounts

Thanks Gail, this does help some. I did open a ticket with support in the meantime and will take the rest up with support. 

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• Catherine Michalak
• Created November 14, 2018 13:12
• 0 votes

1. Using Support
2. Tickets
3. Sharing tickets with other Zendesk Support accounts

Hi everyone, I've set up a two way sharing agreement with another Zendesk instance (the intention was really to share between two brands in two different instances but seems like that was not possi...

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• Catherine Michalak
• Created November 09, 2018 12:37
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Analyzing Help Center search results (Guide Professional and Enterprise)

Hi, Is there a possibility to export all the results and not just a 1000?   Thanks Catherine  

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• Catherine Michalak
• Created July 19, 2018 16:07
• 1 vote

1. Using Guide
2. End-user guide for Help Center
3. Using Help Center

Hi Ingrid, I believe the notifications are only for when new articles are created in sections users follow or when comments are added. I don’t believe there are any notifications when articles are ...

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• Catherine Michalak
• Created July 11, 2018 19:50
• 0 votes

1. Using Guide
2. End-user guide for Help Center
3. Using Help Center

not only end users but article owners should be aware if changes are made to their article by others ...

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• Catherine Michalak
• Created May 30, 2018 09:06
• 1 vote