Catherine Michalak
Zendesk for HR owner at Booking.com
- Total activity 70
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 26
- Subscriptions 20
Activity overview
Latest activity by Catherine Michalak-
Catherine Michalak commented,
Thanks Vincent, I've signed up for the EAP.
-
Catherine Michalak created a post,
Bulk add / remove Explore access
CompletedIt would be great to be able to bulk grant or remove Explore access instead of having to go navigate to each individual agent profile to check whether they have the right access or not and make cha...
-
Catherine Michalak commented,
Hi, We would use historical ticket data for audit and controls. Currently this is an issue because when our Risk and Controls person wants to access a ticket to audit / check that a request had ...
-
Catherine Michalak commented,
Hi, Is it now possible for end users to get notified when an article is updated? Thanks
-
Catherine Michalak commented,
The biggest blocker for us is that our customer base is the same and when sharing tickets between instances we expect the requester to be recognised between instances instead of creating a duplicat...
-
Catherine Michalak commented,
Hi Dan, Thanks for that - it solved the issue. Those accordion lines were part of the code for the collapsable text. Didn't seem to cause any issues before but taking those out didn't break that fu...
-
Catherine Michalak commented,
Hi Dan, This is from the brand where it works: .search-result-votes::before {content: "\1F44D";} .search-result-meta-count::before {content: "\1F4AC";} .search-result .meta-group {align-items: cen...
-
Catherine Michalak commented,
Hi all, I have several brands / help centers on my zendesk instance. I've successfully added this to one of the brands and it works perfect. I've done the exact same thing for another brand and not...
-
Catherine Michalak commented,
Hello, Is there a possibility for the end user to make a change to their ticket subject while the ticket is still open for example? Thanks
-
Catherine Michalak commented,
Hi there, Are there any updates on this, plans on improving ticket sharing functionality? Our use case is: - we have several instances within the company that provide support to employees on diff...