Catherine Michalak
Zendesk for HR owner at Booking.com
- Total activity 60
- Last activity
- Member since
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- Votes 21
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Activity overview
Latest activity by Catherine Michalak-
Catherine Michalak commented,
Hi, Is it now possible for end users to get notified when an article is updated? Thanks
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Catherine Michalak commented,
The biggest blocker for us is that our customer base is the same and when sharing tickets between instances we expect the requester to be recognised between instances instead of creating a duplicat...
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Catherine Michalak commented,
Hi Dan, Thanks for that - it solved the issue. Those accordion lines were part of the code for the collapsable text. Didn't seem to cause any issues before but taking those out didn't break that fu...
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Catherine Michalak commented,
Hi Dan, This is from the brand where it works: .search-result-votes::before {content: "\1F44D";} .search-result-meta-count::before {content: "\1F4AC";} .search-result .meta-group {align-items: cen...
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Catherine Michalak commented,
Hi all, I have several brands / help centers on my zendesk instance. I've successfully added this to one of the brands and it works perfect. I've done the exact same thing for another brand and not...
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Catherine Michalak commented,
Hello, Is there a possibility for the end user to make a change to their ticket subject while the ticket is still open for example? Thanks
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Catherine Michalak commented,
Hi there, Are there any updates on this, plans on improving ticket sharing functionality? Our use case is: - we have several instances within the company that provide support to employees on diff...
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Catherine Michalak commented,
Thanks Gail, this does help some. I did open a ticket with support in the meantime and will take the rest up with support.
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Catherine Michalak commented,
Hi everyone, I've set up a two way sharing agreement with another Zendesk instance (the intention was really to share between two brands in two different instances but seems like that was not possi...
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Catherine Michalak commented,
Hi, Is there a possibility to export all the results and not just a 1000? Thanks Catherine