Catherine Michalak commented,
not only end users but article owners should be aware if changes are made to their article by others ...
Catherine Michalak commented,
Hi, we don't have comments enabled in our help center as we don't want to create another channel for question and answers so following articles to get notified of comments made is not relevant for...
Catherine Michalak commented,
Hi Nicole, I was under the impression that all requesters could mark their tickets as solved and that not being able to do so unless certain conditions were fulfilled is a new thing.
Catherine Michalak commented,
Hi Nicole, I was under the impression that all requesters could mark their tickets as solved and that not being able to do so unless certain conditions were fulfilled is a new thing.
Catherine Michalak commented,
is this something new or has this always been the case?
Catherine Michalak commented,
Hello, Is there a reason for this change? What problem is this answering? I'm struggling to clarify the reasoning for this change to our end-users. They want to be able to do so and frankly speakin...
Catherine Michalak commented,
Hi Jessie, Thanks for your answer. The problem I have is that our survey link is in the resolution notification trigger and for some reason there is no condition like "role/requester is not a...
Catherine Michalak commented,
Is there a way to exclude agents from surveys? We have different hr groups resolving tickets and sometimes agents create tickets as "end-users" for personal hr queries and get the survey ...
Catherine Michalak commented,
Thanks Nicole, This last sentence by the article author is what confused me: If you delete a set of tickets, then change the ticket ID counter to lower than a deleted ticket ID, new tickets could b...
Catherine Michalak commented,
Even though I have deleted all tickets in my account, I cannot reset the number back to 1. Any advice?