Zendesk for HR owner at Booking.com
Catherine Michalak commented,
Hi, Is there a possibility to export all the results and not just a 1000? Thanks Catherine
Catherine Michalak commented,
Hi Ingrid, I believe the notifications are only for when new articles are created in sections users follow or when comments are added. I don’t believe there are any notifications when articles are ...
Catherine Michalak commented,
not only end users but article owners should be aware if changes are made to their article by others ...
Catherine Michalak commented,
Hi, we don't have comments enabled in our help center as we don't want to create another channel for question and answers so following articles to get notified of comments made is not relevant for...
Catherine Michalak commented,
Hi Nicole, I was under the impression that all requesters could mark their tickets as solved and that not being able to do so unless certain conditions were fulfilled is a new thing.
Catherine Michalak commented,
Hi Nicole, I was under the impression that all requesters could mark their tickets as solved and that not being able to do so unless certain conditions were fulfilled is a new thing.
Catherine Michalak commented,
is this something new or has this always been the case?
Catherine Michalak commented,
Hello, Is there a reason for this change? What problem is this answering? I'm struggling to clarify the reasoning for this change to our end-users. They want to be able to do so and frankly speakin...
Catherine Michalak commented,
Hi Jessie, Thanks for your answer. The problem I have is that our survey link is in the resolution notification trigger and for some reason there is no condition like "role/requester is not a...
Catherine Michalak commented,
Is there a way to exclude agents from surveys? We have different hr groups resolving tickets and sometimes agents create tickets as "end-users" for personal hr queries and get the survey ...