Catherine Michalak
Zendesk for HR owner at Booking.com
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Total activity225
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes66
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Subscriptions92
Activity overview
Latest activity by Catherine Michalak-
Catherine Michalak commented,
Hi there, Just want to clarify that reference to being able to add CC's in macros is actually referring to what is now known as Followers correct? We do have a few cases where we'd like to use macr...
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Catherine Michalak commented,
Hi, Is there anyone who could help me add subsections to my custom HC code? I am struggling to get the section with subsections to show if it doesn't have an article in it (ie. the subsections have...
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Catherine Michalak commented,
just to add to this, would be great to see a change in the article net vote number based on a selected timeframe. So period leading up to a change in article vs period after a change, without havin...
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Catherine Michalak commented,
Thanks for clarifying Phil. It's a shame Enterprise doesn't get the same functionality - was really looking forward to this. I am assuming there's no other way to stop Guide Agents or Admins from a...
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Catherine Michalak commented,
Hi Phil, This is great and long awaited as we have cases were agents shouldn't have to do anything with content or where admins shouldn't have anything to do with explore administration, so this is...
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Catherine Michalak commented,
Hi Robyn Casanova, I unfortunately do not have an answer for you, but I was wondering what the limitations are on your current setup? And also if you could share the template code for your current ...
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Catherine Michalak commented,
Hi Ryan, Thanks for this. I'm quite new to the coding world and so have some basic questions. Which of the values in the above code would i need to replace? Do I need to list out all existing count...
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Catherine Michalak commented,
Hi there, Could anyone advise what would be the best way to set up this type of segmentation using user tags? User role is good, but user locale isn't useful in our case. Tags however capture vario...
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Catherine Michalak commented,
Hi Jiri Fait You should be able to use the "Received at" condition (as per my screenshot below), or some of the other conditions mentioned in this article, to call on the different companies you sh...
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Catherine Michalak commented,
This is great Sudeshna Basu, when can we expect some grouping functionality to further help manage triggers visually?