Kundenbetreuung
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Online Appointment Scheduling
AnsweredWe are looking for an online appointment scheduling software, so that customers can book appointments with us online 24/7. Would that be an option for a new product for the Zendesk product family? ...
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Hide "Message"-field in the pre-chat form
AnsweredHello there, your pre-chat form is not very customizable. Do you ever plan on changing that in near future? What we'd need: We only want to have the "Name" and the "E-Mail"-field displayed in the p...
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Prechat Form
Hey there, we'd like to use the pre chat form - without having the name and email fields displayed. So the pre chat message for an agent only. To achieve, that, we turned the user profile feature ...
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Sending Transcript Option
AnsweredHey there, we just had a chat with your team regarding chat transcripts. However, we made the experience so far that there are not a lot of customers who click on "Options". That is the reason why...
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Public Roadmap
AnsweredWe do not see a lot of development regarding Zendesk Chat features. Unfortunately we are not able to see a public roadmap somewhere. It would be nice to see what you are currently working on and wh...
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Agent profile pages
Not plannedHello there, we know several other LiveChat tools that offer the following possibility: We are looking for a personal profile chat page for each agent. So if a customer wants to speak with a spec...
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Subdomain
AnsweredHey there, we use the chat widget at two different places: Our website and our Help-Center. Both of them have a different subdomain. Is it possible to keep the current chat, it's content and histor...
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Hyperlink
AnsweredHey there, we are missing a possibility to add a link in the following way: 1.) "Please click HERE to give feedback." At the moment, we can only do that in the following way: 2.) "Please click ...
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Agent avatar
AnsweredHey there while in a chat, customers can click on the agents avatar and a new "page" with name and subline/tagline of the agent pops up. From there they can return to the chat again. Is it possibl...
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Chat Bot
AnsweredHello there, we are still evaluating different LiveChat tools. One of them is Drift. Do you offer the functionality of a ChatBot (or how they call him Driftbot :-)) as well? Check out this webs...