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Kundenbetreuung

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Posts

Recent activity by Kundenbetreuung Sort by recent activity Recent activity Votes

  • Online Appointment Scheduling

    Answered
    1. Community
    2. Support Q&A

    We are looking for an online appointment scheduling software, so that customers can book appointments with us online 24/7. Would that be an option for a new product for the Zendesk product family? ...

    • Kundenbetreuung
    • Created
    • 5 followers
    • 3 comments
    • 2 votes

  • Hide "Message"-field in the pre-chat form

    Answered
    1. Community
    2. Feedback on Chat

    Hello there, your pre-chat form is not very customizable. Do you ever plan on changing that in near future? What we'd need: We only want to have the "Name" and the "E-Mail"-field displayed in the p...

    • Kundenbetreuung
    • Created
    • 2 followers
    • 1 comment
    • 0 votes

  • Prechat Form

    1. Community
    2. Feedback on Chat

    Hey there, we'd like to use the pre chat form - without having the name and email fields displayed. So the pre chat message for an agent only. To achieve, that, we turned the user profile feature ...

    • Kundenbetreuung
    • Created
    • 1 follower
    • 0 comments
    • 1 vote

  • Sending Transcript Option

    Answered
    1. Community
    2. Feedback on Chat

    Hey there, we just had a chat with your team regarding chat transcripts. However, we made the experience so far that there are not a lot of customers who click on "Options". That is the reason why...

    • Kundenbetreuung
    • Created
    • 2 followers
    • 1 comment
    • 2 votes

  • Public Roadmap

    Answered
    1. Community
    2. Feedback on Chat

    We do not see a lot of development regarding Zendesk Chat features. Unfortunately we are not able to see a public roadmap somewhere. It would be nice to see what you are currently working on and wh...

    • Kundenbetreuung
    • Created
    • 2 followers
    • 1 comment
    • 0 votes

  • Agent profile pages

    Not planned
    1. Community
    2. Feedback on Chat

    Hello there,   we know several other LiveChat tools that offer the following possibility: We are looking for a personal profile chat page for each agent. So if a customer wants to speak with a spec...

    • Kundenbetreuung
    • Created
    • 2 followers
    • 1 comment
    • 1 vote

  • Subdomain

    Answered
    1. Community
    2. Feedback on Chat

    Hey there, we use the chat widget at two different places: Our website and our Help-Center. Both of them have a different subdomain. Is it possible to keep the current chat, it's content and histor...

    • Kundenbetreuung
    • Created
    • 6 followers
    • 7 comments
    • 0 votes

  • Hyperlink

    Answered
    1. Community
    2. Feedback on Chat

    Hey there, we are missing a possibility to add a link in the following way:   1.) "Please click HERE to give feedback."   At the moment, we can only do that in the following way: 2.) "Please click ...

    • Kundenbetreuung
    • Created
    • 10 followers
    • 8 comments
    • 10 votes

  • Agent avatar

    Answered
    1. Community
    2. Feedback on Chat

    Hey there while in a chat, customers can click on the agents avatar and a new "page" with name and subline/tagline of the agent pops up. From there they can return to the chat again. Is it possibl...

    • Kundenbetreuung
    • Created
    • 2 followers
    • 2 comments
    • 1 vote

  • Chat Bot

    Answered
    1. Community
    2. Feedback on Chat

    Hello there,   we are still evaluating different LiveChat tools. One of them is Drift. Do you offer the functionality of a ChatBot (or how they call him Driftbot :-)) as well?   Check out this webs...

    • Kundenbetreuung
    • Created
    • 2 followers
    • 1 comment
    • 0 votes