David Holeman
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Total activity32
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Last activity
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Activity overview
Latest activity by David Holeman-
David Holeman created a post,
Wait recording quality and volume question
Hi, we have our own music for the Wait greeting along with interjected voice-based comments and advisories while folks are waiting. All works fine but I can't seem to adjust the volume that it pla...
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David Holeman commented,
Caroline, This is amazingly helpful to us. Thank you so much to you and the Zendesk team for taking this to heart and continuing to be a great and responsive company!
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David Holeman commented,
Bump. We really need this. Please!
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David Holeman commented,
And there is always a hook. It is free to a point then after x transactions (and it's a low number) you have to subscribe. Also, this is an overseas solution and for me I can't work with that for ...
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David Holeman commented,
I have a need to generally not record calls from one of our numbers so I have recording set to off for that number. I am being asked if we can occasionally initiate a recording on demand. Let's s...
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David Holeman commented,
Matt, Thank you very much for taking some time to share the suggestions you got. Some follow up on each point: #1. Glad to know I can split like this. It's how I was set up but both were going t...
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David Holeman commented,
Bump!!! Same!
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David Holeman commented,
Andrew, Thanks for the reply. We are on the enterprise edition. Seems like I have the most info from a chat where I get phone number, email and name. When I get email I get name and email addres...
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David Holeman created a post,
Basic user info
I am hoping folks can provide some guidance for me. We intend to use Zendesk to take in Chat, Email, SMS and Voice. I am hoping to find a solution that allows me to bring up the customer's name, ...
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David Holeman commented,
No such option to edit appears. I am the admin. I want to eventually remove my sample category and section.