David Holeman

Total activity 35
Last activity September 26, 2018 17:30
Member since October 11, 2016 18:32

Following 0 users
Followed by 0 users
Votes 1
Subscriptions 21

Activity overview

Latest activity by David Holeman

David Holeman created a post, September 26, 2018 17:30
Max Queue Size and Max Queue Wait Time
1. Community
2. Talk - Product Feedback
Currently, Max Queue Size and Max Queue Wait Time are global settings for all queues. This is great if you only have one main number but if you have different business units with different service...
- David Holeman
- Created September 26, 2018 17:30
- 4 followers
- 3 comments
- 7 votes
David Holeman created a post, October 06, 2017 14:44
Wait recording quality and volume question
1. Community
2. Talk - Troubleshooting and Q&A
Hi, we have our own music for the Wait greeting along with interjected voice-based comments and advisories while folks are waiting. All works fine but I can't seem to adjust the volume that it pla...
- David Holeman
- Created October 06, 2017 14:44
- 2 followers
- 2 comments
- 0 votes
David Holeman commented, September 29, 2017 13:59
Caroline, This is amazingly helpful to us. Thank you so much to you and the Zendesk team for taking this to heart and continuing to be a great and responsive company!
- View comment
- David Holeman
- Created September 29, 2017 13:59
- 0 votes
David Holeman commented, July 19, 2017 12:36
Bump. We really need this. Please!
- View comment
- David Holeman
- Created July 19, 2017 12:36
- 0 votes
David Holeman commented, July 07, 2017 18:45
And there is always a hook. It is free to a point then after x transactions (and it's a low number) you have to subscribe. Also, this is an overseas solution and for me I can't work with that for ...
- View comment
- David Holeman
- Created July 07, 2017 18:45
- 1 vote
David Holeman commented, June 16, 2017 23:31
Ariel, can you provide some sample code for what you did or point us to where I can modify the CSS to try to do something similar?
- View comment
- David Holeman
- Created June 16, 2017 23:31
- 0 votes
David Holeman commented, April 19, 2017 18:09
I have a need to generally not record calls from one of our numbers so I have recording set to off for that number. I am being asked if we can occasionally initiate a recording on demand. Let's s...
- View comment
- David Holeman
- Created April 19, 2017 18:09
- 2 votes
David Holeman created a post, March 24, 2017 16:12
Turn off Author display on articles
1. Community
2. Guide - Product Feedback
After sorting through with Zendesk support folks it appears that there is no systematic way to turn off displaying the author of an article. Yes the site can be customized to hide that but then th...
- David Holeman
- Created March 24, 2017 16:12
- 14 followers
- 14 comments
- 10 votes
David Holeman commented, January 11, 2017 16:31
Matt, Thank you very much for taking some time to share the suggestions you got. Some follow up on each point: #1. Glad to know I can split like this. It's how I was set up but both were going t...
- View comment
- David Holeman
- Created January 11, 2017 16:31
- 0 votes
David Holeman commented, January 10, 2017 21:48
Bump!!! Same!
- View comment
- David Holeman
- Created January 10, 2017 21:48
- 0 votes