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David Holeman

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Activity overview

Latest activity by David Holeman
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    David Holeman created a post,

    Wait recording quality and volume question

    1. Community
    2. Talk Q&A

    Hi, we have our own music for the Wait greeting along with interjected voice-based comments and advisories while folks are waiting.  All works fine but I can't seem to adjust the volume that it pla...

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    David Holeman commented,

    1. Community
    2. User Tips & Tricks
    3. Tip: Get desktop/browser notifications for new/changed tickets

    And there is always a hook. It is free to a point then after x transactions (and it's a low number) you have to subscribe.  Also, this is an overseas solution and for me I can't work with that for ...

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    David Holeman commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing call recording options in Talk

    I have a need to generally not record calls from one of our numbers so I have recording set to off for that number.  I am being asked if we can occasionally initiate a recording on demand.  Let's s...

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    David Holeman commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Routing incoming calls with IVR

    Matt, Thank you very much for taking some time to share the suggestions you got.  Some follow up on each point: #1.  Glad to know I can split like this.  It's how I was set up but both were going t...

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    David Holeman commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Routing incoming calls with IVR

    Bump!!! Same!

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    David Holeman commented,

    1. Community
    2. Support Q&A
    3. Basic user info

    Andrew, Thanks for the reply.  We are on the enterprise edition.  Seems like I have the most info from a chat where I get phone number, email and name.  When I get email I get name and email addres...

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    David Holeman created a post,

    Basic user info

    1. Community
    2. Support Q&A

    I am hoping folks can provide some guidance for me.  We intend to use Zendesk to take in Chat, Email, SMS and Voice.  I am hoping to find a solution that allows me to bring up the customer's name, ...

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    David Holeman commented,

    1. Community
    2. Support Q&A
    3. How do I remove sections/categories from the help center?

    No such option to edit appears.  I am the admin.  I want to eventually remove my sample category and section.

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