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David Holeman

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Activity overview

Latest activity by David Holeman
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    David Holeman created a post,

    Wait recording quality and volume question

    Hi, we have our own music for the Wait greeting along with interjected voice-based comments and advisories while folks are waiting.  All works fine but I can't seem to adjust the volume that it pla...

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    David Holeman commented,

    And there is always a hook. It is free to a point then after x transactions (and it's a low number) you have to subscribe.  Also, this is an overseas solution and for me I can't work with that for ...

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    David Holeman commented,

    I have a need to generally not record calls from one of our numbers so I have recording set to off for that number.  I am being asked if we can occasionally initiate a recording on demand.  Let's s...

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    David Holeman commented,

    Matt, Thank you very much for taking some time to share the suggestions you got.  Some follow up on each point: #1.  Glad to know I can split like this.  It's how I was set up but both were going t...

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    David Holeman commented,

    Bump!!! Same!

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    David Holeman commented,

    Andrew, Thanks for the reply.  We are on the enterprise edition.  Seems like I have the most info from a chat where I get phone number, email and name.  When I get email I get name and email addres...

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    David Holeman created a post,

    Basic user info

    I am hoping folks can provide some guidance for me.  We intend to use Zendesk to take in Chat, Email, SMS and Voice.  I am hoping to find a solution that allows me to bring up the customer's name, ...

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    David Holeman commented,

    No such option to edit appears.  I am the admin.  I want to eventually remove my sample category and section.