David Holeman commented,
Same need and concern here. As we get deeper in the challenge to hand replicate all the automations, triggers, macros etc is a challenge and will become very difficult. I like that I can create a...
David Holeman created a post,
Hi, we have our own music for the Wait greeting along with interjected voice-based comments and advisories while folks are waiting. All works fine but I can't seem to adjust the volume that it pla...
David Holeman commented,
Caroline, Sadly a deal breaker for us... "When in a conference, the agent only has the option to hang up. The call cannot be transferred further or another party added." The threeway call...
David Holeman commented,
Caroline, This is amazingly helpful to us. Thank you so much to you and the Zendesk team for taking this to heart and continuing to be a great and responsive company!
David Holeman commented,
Bump. We really need this. Please!
David Holeman commented,
And there is always a hook. It is free to a point then after x transactions (and it's a low number) you have to subscribe. Also, this is an overseas solution and for me I can't work with that for ...
David Holeman commented,
Ariel, can you provide some sample code for what you did or point us to where I can modify the CSS to try to do something similar?
David Holeman commented,
Bump! This is still needed!!! For now what I have had to do is to use Grasshopper and have it forward to two separate IVR's in Zendesk. Grasshopper let's you create an extension that can forward ...
David Holeman commented,
I have a need to generally not record calls from one of our numbers so I have recording set to off for that number. I am being asked if we can occasionally initiate a recording on demand. Let's s...
David Holeman created a post,
Zendesk unofficially provides a really great tool that lets one download call and voicemail recordings. This is essential for us as sometimes we have to quickly capture that recording and send to ...