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David Holeman

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  • Wait recording quality and volume question

    Hi, we have our own music for the Wait greeting along with interjected voice-based comments and advisories while folks are waiting.  All works fine but I can't seem to adjust the volume that it pla...

  • Basic user info

    I am hoping folks can provide some guidance for me.  We intend to use Zendesk to take in Chat, Email, SMS and Voice.  I am hoping to find a solution that allows me to bring up the customer's name, ...