Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Total activity190
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes38
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Subscriptions100
Activity overview
Latest activity by Allison S-
Allison S commented,
Yes!!! 1000% been wanting this for a while. This would help agents locate common articles that they use.
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Allison S commented,
Question on this portion of Mike's post: In this case, review your articles and add a "use_for_answer_bot" label to ~200-300 of the best articles. This will allow Answer Bot to focus and only sugg...
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Allison S commented,
Katarzyna Karpinska yes, exactly! This would be a great addition to segment articles to see how each is performing. Thank you!
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Allison S commented,
This might be a question for another space, but I was wondering, is there a way to filter by article type? I currently manage this by adding a label to each article type (FAQm How-To, Troubleshoot...
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Allison S commented,
Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....
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Allison S commented,
Same here, I really need a way to compare data from Zendesk - specifically in relation to data from our 4 article buckets (article type) as we have different baselines for each type. The ability t...
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Allison S commented,
I second Jessica's point: "Currently only the difference (net votes) is available, so I don't know if an article rated -10 has received 10 negative votes in total or 100 positives and 110 negative ...
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Allison S commented,
Question - We have a few articles that bring our overall net vote score down, but it's not a reflection of our self-service offering. For example, we have an article for our status page, and cont...
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Allison S commented,
Sorry if this was already suggested, but a column with "Creation date" for the articles section would be helpful. For example, I would like to compare views against the creation date. While 1 arti...
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Allison S commented,
Looks good so far - wondering why we can't sort by net vote? Not sure If I can adjust that on my end, but it would be nice to see which are the worst performers and then make adjustments. I like t...