Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Activity overview
Latest activity by Allison S-
Allison S created a post,
Guide improvement: proactive in "broken link" issue when an article is deleted
I have a suggestion I think that would be helpful. Problem: Users run across "broken links" in our help sites when navigating articles that contain links to other content that has since been remov...
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Allison S commented,
yup! i 1000% agree with te above comments! Same issue over here - we can't measure agent engagement with the KC app since it counts the time's agents link articles - I like to know that metric, but...
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Allison S commented,
can you do this on certain articles only? Kind of like proactive chat where - if the user is on our basic troubleshooting steps article and they click the web widget, we could then suggest articles...
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Allison S created a post,
AB for Slack: Allowing multiple Brands to link to one slack channel
I had a suggestion that would greatly help our team. My Company (Pinger, Inc) is an app developer and we have multiple apps for Android and iOS devices. We have Pinger, TextFree, Sideline and more...
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Allison S commented,
I am on the same page as the above comments, I would like to use this functionality for a few sections in my Help Sites )(but the additional tiers are not needed for all) so we definitely cannot ju...
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Allison S commented,
Hi all, What does it mean to localize the banner? We do need to have our banner responsive to mobile, and the issue is that part of the lettering is cut off when we go tot he help site from mobil...
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Allison S commented,
Hello again, We did a test with the code (outside of Zendesk Guide) and the iFrame popped up no problem. We are also not seeing any "errors" so we are having a hard time understanding why it won't...
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Allison S commented,
Hi Brett! So this is the code that we are using for our decision flow - I have confirmed that this code is correct (and in the right place with the vendor) <button style="border-radius:6px;border-...
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Allison S commented,
Hey Brett - Community Manager I am doing something similar - adding code to an article (including a button) to have user's click on to pop-up an overlay with a decision flow (to help guide users th...
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Allison S commented,
Gotcha, thank you Jeremy! This integration is super simple to add, so it would be nice to have Atlassian for a simple integration.