Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Total activity167
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes35
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Subscriptions87
Activity overview
Latest activity by Allison S-
Allison S commented,
Looks good so far - wondering why we can't sort by net vote? Not sure If I can adjust that on my end, but it would be nice to see which are the worst performers and then make adjustments. I like t...
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Allison S commented,
Is this for Guide Enterprise accounts only? I don't see the UI changes on my Guide Legacy plan.
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Allison S commented,
Similar experience, Mary! I sometimes have to send my articles to our product managers to ensure the context and technical aspects are accurate. Since they don't use Zendesk (and don't have a login...
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Allison S commented,
Hi Ian Maison I just set up a view for this, and it's super easy. I used this article as a guide for setting up the view. But you can easily add (under conditions) Tags: Contains at least one of th...
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Allison S commented,
Miranda Burford I'm still unable to see the HC event metrics in our GA account. Let me know what you need from me to further troubleshoot this issue, thanks!
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Allison S commented,
This would be a game-changer for us! It would save content writers and managers so much time, would help agents find their answers quickly (without having to view the internal and external article...
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Allison S commented,
Yes! When an article is drafted/archived, an internal warning noting that this specific article is linked in other content/macros would be great! I'll comment on the post, thanks, Jonathan!
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Allison S commented,
+10000 on this: In addition, having sections of the article available for internal notes would be useful for an agent to get additional context to reduce the need for internal and external article...
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Allison S commented,
Hi Miranda Burford I was looking at my Google Analytics and I do not see the Help Center metrics...I received your email so will it take a day to sync? Just wanted to make sure that I am all set u...
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Allison S commented,
That's what I thought, thank you, Elissa!