Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Activity overview
Latest activity by Allison S-
Allison S commented,
+1 on above! Really curious to learn more from the engineers soon!
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Allison S commented,
Hi all! Had a quick question in regards to this topic: We would like to filter out the Answer Bot solved tickets from the Web Widget (which are known as ‘Unknown Answer Bot’) so we made a few attem...
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Allison S commented,
Hi @Bogdan We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle! Any chance that we will b...
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Allison S commented,
Thanks, Bogdan! We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP? I will confirm when we have upgraded o...
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Allison S commented,
Hi there, Just checking in on the status of the EAP? I signed up on 12/17/18, still haven't heard back. I am eager to try this functionality out! Thanks!
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Allison S commented,
Hi all, I was hoping to showcase our "top 10" promoted articles on the main support page to draw attention to them (I do not need to promote in the category itself but rather on our support landin...
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Allison S commented,
Hi Maggie, Thank you for sharing your experience and best practices! I see we are on the same page and I have done a LOT of testing and clicking buttons this month to figure out our best approach ...
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Allison S commented,
Thanks, Gab! That is what I have been hearing is the best way to re-organize my help center content (duplicate articles). I have set up SANDBOX but to my understanding it is helpful mainly for cod...
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Allison S created a post,
What is the best way to re-structure/re-organize existing content?
Hi All, I have a few questions....I am re-structuring the help center (new categories and sections mainly), and I wanted to know the best way to go about it. please see questions below. 1. What is...
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Allison S commented,
Hi there, I have a question for Enterprise users. I am in need of a mass re-structure of my help site. I am fairly new to Zendesk and my company. I want to re-organize articles and sections/dele...