Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Activity overview
Latest activity by Allison S-
Allison S commented,
Gotcha, thank you Jeremy! This integration is super simple to add, so it would be nice to have Atlassian for a simple integration.
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Allison S commented,
Hi there, I would love to put our status page in our help site when we are experiencing an outage/disruption to our service and I like the idea of having a pop-up when a user visits the help site....
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Allison S commented,
Hi all, Do you know if I could use the iFrame app to display our status page? (status.io?) we do not have Atlassian.....But I also was thinking to use iFrame to embed our decision flow (Zingree ...
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Allison S commented,
Hi there, So I'm curious if this is available to our team? We have the "legacy" plan? We have been using Zendesk for 10 years now so I am unsure if this is included in our plan? Thanks! Allison
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Allison S commented,
+1 on above! Really curious to learn more from the engineers soon!
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Allison S commented,
Hi all! Had a quick question in regards to this topic: We would like to filter out the Answer Bot solved tickets from the Web Widget (which are known as ‘Unknown Answer Bot’) so we made a few attem...
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Allison S commented,
Hi @Bogdan We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle! Any chance that we will b...
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Allison S commented,
Thanks, Bogdan! We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP? I will confirm when we have upgraded o...
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Allison S commented,
Hi there, Just checking in on the status of the EAP? I signed up on 12/17/18, still haven't heard back. I am eager to try this functionality out! Thanks!
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Allison S commented,
Hi all, I was hoping to showcase our "top 10" promoted articles on the main support page to draw attention to them (I do not need to promote in the category itself but rather on our support landin...