Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Activity overview
Latest activity by Allison S-
Allison S commented,
Hello! How can I add "strikethrough" in text in articles? Basically I have a pricing table and I want to show the original price with a slash to show the reduction. Here's what I'm looking to rep...
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Allison S commented,
Hi Maggie! Thanks for your help! I was able to get it working :)
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Allison S commented,
Hey Maggie, thanks for the info, super helpful! So I was also wondering, I customized the video settings (disabled a bunch of options, as I want minimal text on the video etc) But for some reason...
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Allison S commented,
Hey Maggie! I created a Vimeo account (free) but I think you have to pay to get the "shareable link" is that correct? I tried copying the URL and then uploading to Zendesk Guide - but I received a...
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Allison S commented,
Same here! We would love to have templates for our different article types so that I can delegate some writing to my team with confidence that the articles they create will follow our brand voice g...
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Allison S created a post,
Tips on best way to house internal knowledge for use with Answer Bot
Hey all! I wanted to see how everyone sets up and houses their internal knowledge for use with Answer Bot. We are an app developer and we currently have 4 help sites that I manage. What I need: ...
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Allison S created a post,
Guide improvement: proactive in "broken link" issue when an article is deleted
I have a suggestion I think that would be helpful. Problem: Users run across "broken links" in our help sites when navigating articles that contain links to other content that has since been remov...
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Allison S commented,
yup! i 1000% agree with te above comments! Same issue over here - we can't measure agent engagement with the KC app since it counts the time's agents link articles - I like to know that metric, but...
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Allison S commented,
can you do this on certain articles only? Kind of like proactive chat where - if the user is on our basic troubleshooting steps article and they click the web widget, we could then suggest articles...
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Allison S created a post,
AB for Slack: Allowing multiple Brands to link to one slack channel
I had a suggestion that would greatly help our team. My Company (Pinger, Inc) is an app developer and we have multiple apps for Android and iOS devices. We have Pinger, TextFree, Sideline and more...