Allison S.
Knowledge Content Manager
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Total activity204
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes43
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Activity overview
Latest activity by Allison S.-
Allison S. commented,
Daniel Aron Any updates on the metrics/reporting for Zendesk Messaging? Now that we are nearing April 2021, just wondering if there's an ETA on this! Thanks!
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Allison S. commented,
+1 on being able to track the number of times an agent has VIEWED the article while in the KC app. As mentioned above, GA does not track this, and it makes it hard to truly identify the articles wi...
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Allison S. commented,
Yes, same question as Kirsten. I'm not fully understanding the main differences, besides the ability to filter by label or placement (like we can do in Zendesk Guide). Seems like the majority of th...
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Allison S. commented,
+1! Hard to keep content agile with so many duplicates!
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Allison S. commented,
This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...
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Allison S. commented,
This is super exciting! We have lots of internal content that we want to consolidate into the respective user-facing article to help consolidate our articles and make it easier for our agents to fi...
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Allison S. commented,
Yes!!! 1000% been wanting this for a while. This would help agents locate common articles that they use.
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Allison S. commented,
Question on this portion of Mike's post: In this case, review your articles and add a "use_for_answer_bot" label to ~200-300 of the best articles. This will allow Answer Bot to focus and only sugg...
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Allison S. commented,
Katarzyna Karpinska yes, exactly! This would be a great addition to segment articles to see how each is performing. Thank you!
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Allison S. commented,
This might be a question for another space, but I was wondering, is there a way to filter by article type? I currently manage this by adding a label to each article type (FAQm How-To, Troubleshoot...