Ruth Nogueron
-
Total activity60
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes11
-
Subscriptions34
Activity overview
Latest activity by Ruth Nogueron-
Ruth Nogueron commented,
Yes, this is a total pain point; we have to remember to track down each Dashboard that a query is in to make sure we edit and publish it again.
-
Ruth Nogueron commented,
Brett Bowser is there an update here? As far as I can tell, we're still just getting raw data when downloading in Excel format. I thought this was set to be corrected in 2020. Thanks!
-
Ruth Nogueron commented,
I agree with the above sentiments, editing a query name should edit the name in all dashboards (otherwise, you run into a problem where if you are trying to look up a query in a dashboard, you can'...
-
Ruth Nogueron commented,
Yes, this would be very helpful. Our agents are in multiple 'shared' groups, but we have separate reporting that is tied to their custom role. It would be much easier to be able to filter by role, ...
-
Ruth Nogueron commented,
Thank you Virginia Goggins!
-
Ruth Nogueron commented,
Thank you! This was EXACTLY what I needed!
-
Ruth Nogueron commented,
Thanks! I'll look into that.
-
Ruth Nogueron commented,
Thank you, Steve Lacoss; though, that is not what we are looking for (we already automate scheduled task tickets), we would like this so that we can save our Agents time in creating ad-hoc tickets,...
-
Ruth Nogueron commented,
I would LOVE to see this feature! Apparently, it's possible via API (Creating new tickets automatically using triggers), but I just don't have the time or resources to become proficient in API righ...
-
Ruth Nogueron commented,
We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).