Ruth Nogueron
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Total activity37
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Last activity
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Activity overview
Latest activity by Ruth Nogueron-
Ruth Nogueron commented,
We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).
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Ruth Nogueron commented,
I agree, it is very frustrating not to be able to choose whether to keep the attribute cells merged and include active filters when downloading the report.
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Ruth Nogueron commented,
Is there any way to set up/test SFDC integration in the ZD Sandbox environment?
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Ruth Nogueron commented,
Vincent - Can you clarify the logic for this, am I correct in my understanding here?: 1. You edit an existing query (maybe metrics, filters, name) 2. The data in the query on the DB updates (metric...
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Ruth Nogueron commented,
This is very frustrating for our team; Just as multiple users can view Reports in Insights at the same time, we need the ability for multiple users to view Queries at the same time as well. We woul...
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Ruth Nogueron created a post,
Sending a Scheduled Query in Explore
Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries only. For example, we have some information that is contained in one query th...
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Ruth Nogueron commented,
We are definitely interested in additional customization options for the feedback survey - we would like the ability to require a comment or reason selection in order for negative feedback to be su...