Charles Wood
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Activity overview
Latest activity by Charles Wood-
Charles Wood commented,
Thanks Sam (sorry, tried to tag you but you didn't come up as an option :/ ). Yeah, the inconsistency between documentation and reality makes me unwilling to proceed with a pending custom app that ...
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Charles Wood commented,
This article says that tags may only include "alphanumeric, dash, and underscore characters". However, my client sent me an export of a ticket field which is a dropdown, and some of the values (whi...
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Charles Wood commented,
Note that current_user will not always be the comment author (for instance, if the comment is being created by the rest API). If you only need the name, I think you would do "ticket.latest_comment....
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Charles Wood commented,
Hi Brian, I think the issue with your example is that there is no "ticket.comment" field. You have to specify a particular comment (e.g., "ticket.latest_comment"), or get all comments ("ticket.comm...
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Charles Wood commented,
Would this be something that happens every time an agent hits "Save"? Or a report you would run periodically?
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Charles Wood commented,
Thanks Jessie! That option for via isn't mentioned in the docs.
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Charles Wood commented,
It looks like many sites that use Liquid will implement a json filter, to convert an element into JSON. As Liquid is available in trigger payloads, this would be really helpful. Any idea if somethi...
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Charles Wood commented,
I don't think that's the case, David. I used to have a job check for new tickets every 5 minutes (this was for an internal resource that couldn't be a webhook). There may be a delay, but it's certa...
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Charles Wood commented,
Speaking of placeholders in HTTP targets -- we are successfully using placeholders in the URL, but I am wondering if conditionals would work?
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Charles Wood commented,
Any way to search for tickets that came in by Ticket Sharing?