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Graeme Carmichael

Community Moderator
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Activity overview

Latest activity by Graeme Carmichael
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    Graeme Carmichael commented,

    Linus Try this: {% for comment in ticket.comments limit:1 offset:0 %}{{comment.value_rich}}{% unless comment.attachments == empty %}You need to log in to download attachments.{% for attachment in c...

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    Graeme Carmichael commented,

    Corrine To track tickets you are following in Support, open your profile and then select 'Followed Tickets' from the drop-down menu: To track specific tickets that you are not following or assigne...

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    Graeme Carmichael commented,

    Bill Triggers and Automations are not applied to tickets while they are suspend. Once they are released from suspension then triggers and automations can start to apply. 

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    Graeme Carmichael commented,

    Sigmund All queries require a metric included as an output. Even if it is just COUNT(Ticket ID) you need to include something. If you really do not want to see that metric on your output, you can g...

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    Graeme Carmichael commented,

    Have a look at this for filtering reports with a specific tag. I am sure that is what you are after.

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    Graeme Carmichael commented,

    Simona I am have trouble replicating your problem. My selection looks like this: and the result manipulation looks like: I am not sure what is going wrong.

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    Graeme Carmichael commented,

    Simona Ok I shall have a think.

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    Graeme Carmichael commented,

    Simona I am not sure why that would not work.. So, you are getting it to work fine for groups but when you change the row for group to assignee name it returns nothing?

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    Graeme Carmichael commented,

    Andrew Yes, it can be overwhelming at first. I am not sure that there are many videos, but the getting started articles are here. It would be best to follow those examples first, then look at the E...

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    Graeme Carmichael commented,

    Andrew Triggers are not used for that kind of thing. Triggers fire when a ticket is updated. To send out weekly metrics by email, you use Explore which is the Zendesk provided reporting tool. First...