Sean O'Hara

1. Support
2. ...
3. Workflows
4. Using placeholders

Has anyone discovered a solution for URL encoding?

• View comment
• Sean O'Hara
• Created January 29, 2019 20:46
• 0 votes

1. Community
2. Support - Integrations and Third-Party Apps
3. JIRA & Zendesk plugin: How to configure fields and default values?

It would be very powerful to be able to configure what labels match or not, and which get auto appended or not.   Taking this a step further, it would be awesome if you could choose preconfigured l...

• View comment
• Sean O'Hara
• Created August 02, 2016 15:09
• 0 votes

1. Support
2. ...
3. Channels
4. Using restricted Help Center content with the Web Widget

This is amazing! Extremely helpful!!!

• View comment
• Sean O'Hara
• Created July 26, 2016 16:09
• 0 votes

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding and setting light agent permissions (Collaboration Add-on)

Thanks for the reply Jessie! I know it's an older thread, and I'm definitely happy to help lay out the use case a bit more, but just for this thread's sake the short version is that our light agent...

• View comment
• Sean O'Hara
• Created April 27, 2016 14:41
• 0 votes

1. Support
2. ...
3. Users, groups, and organizations
4. Understanding and setting light agent permissions (Collaboration Add-on)

I have a really old question to bring up, because I didn't see anyone ask it yet....   We've been using light agents for years and find them valuable to provide insight into a non-ticket-owning-age...

• View comment
• Sean O'Hara
• Edited April 21, 2016 18:53
• 0 votes