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Collin Cunninghame

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Activity overview

Latest activity by Collin Cunninghame
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    Collin Cunninghame commented,

    Hi Caroline, I tend to need to filter by "item changed" more often than "actor," which is one place where the Support audit log beats the Admin Center audit log. The flood of noise generated from a...

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    Collin Cunninghame created a post,

    Overwhelmed by noise in audit log

    When I check the audit log, I am generally investigating the root cause of some problem. However, it's annoying to do this because my audit log is filled with records of every successful sign-in of...

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    Collin Cunninghame created a post,

    Improved notifications and recovery for target failures

    According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...

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    Collin Cunninghame commented,

    For us, views are critical for displaying how many issues of a certain type need to be addressed. We have our main support org working out of a playlist with general issues, but use views on the si...

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    Collin Cunninghame commented,

    I'm also hoping to use skill routing as an alternative to a bunch of near-duplicate Groups. The rigidity with which skills are automatically set (exactly once, at creation, before any triggers are ...

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    Collin Cunninghame commented,

    My last theory worked. I started sending a private comment, which notifies the cc'd agent without alerting the requester or non-agent ccs.

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    Collin Cunninghame created a post,

    Messaging collaborators, but not the requester

    We have a custom script that looks up a requester in our own system when they send in a ticket. We use this to update the ticket with customized priority, subject line, tags etc based on their acco...

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    Collin Cunninghame commented,

    I ended up here while I was trying to troubleshoot the error that Emily mentioned earlier, with  `start_tcp_server': no acceptor I figured out that there was something wrong with my /etc/hosts file...

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    Collin Cunninghame commented,

    It's frustrating that this has been outstanding for so many years. I had to create **74** distinct triggers to preserve group assignment and priority in follow up tickets. I'd need to add hundreds ...

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    Collin Cunninghame commented,

    @Sasho I don't know of a way to do that, but I use keyboard shortcuts to sidestep the issue. You can hit ctrl+alt+s to submit a ticket as solved. (Also note I don't represent Zendesk, I'm just a us...