Avatar

Collin Cunninghame

  • Total activity
    65
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    26
  • Subscriptions
    19

Posts

Recent activity by Collin Cunninghame Recent activity Votes

  • Overwhelmed by noise in audit log

    1. Community
    2. Feedback on Support

    When I check the audit log, I am generally investigating the root cause of some problem. However, it's annoying to do this because my audit log is filled with records of every successful sign-in of...

    • Collin Cunninghame
    • Created
    • 3 followers
    • 2 comments
    • 0 votes

  • Improved notifications and recovery for target failures

    1. Community
    2. Feedback on Support

    According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...

    • Collin Cunninghame
    • Created
    • 12 followers
    • 5 comments
    • 13 votes

  • Messaging collaborators, but not the requester

    1. Community
    2. Support Q&A

    We have a custom script that looks up a requester in our own system when they send in a ticket. We use this to update the ticket with customized priority, subject line, tags etc based on their acco...

    • Collin Cunninghame
    • Created
    • 5 followers
    • 6 comments
    • 0 votes

  • "Do not disturb"/Fullscreen/"Dashboard" mode

    Answered
    1. Community
    2. Feedback on Chat

    We have an "agent" whose only role is displaying the "Monitor" tab on a TV. They're invisible, but every now and then someone clicks on our TV agent in the Team list, either by accident or idle cur...

    • Collin Cunninghame
    • Created
    • 3 followers
    • 4 comments
    • 1 vote