Collin Cunninghame

1. Community
2. Feedback on Support

According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...

• Collin Cunninghame
• Created September 03, 2019 22:20
• 9 followers
• 4 comments
• 8 votes

1. Community
2. Support Q&A

We have a custom script that looks up a requester in our own system when they send in a ticket. We use this to update the ticket with customized priority, subject line, tags etc based on their acco...

• Collin Cunninghame
• Created October 04, 2018 20:37
• 5 followers
• 6 comments
• 0 votes

1. Community
2. Feedback on Chat

We have an "agent" whose only role is displaying the "Monitor" tab on a TV. They're invisible, but every now and then someone clicks on our TV agent in the Team list, either by accident or idle cur...

• Collin Cunninghame
• Created August 18, 2017 21:20
• 3 followers
• 4 comments
• 1 vote