Collin Cunninghame
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Recent activity by Collin Cunninghame Sort by recent activity-
Improved notifications and recovery for target failures
According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...
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Messaging collaborators, but not the requester
We have a custom script that looks up a requester in our own system when they send in a ticket. We use this to update the ticket with customized priority, subject line, tags etc based on their acco...
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"Do not disturb"/Fullscreen/"Dashboard" mode
AnsweredWe have an "agent" whose only role is displaying the "Monitor" tab on a TV. They're invisible, but every now and then someone clicks on our TV agent in the Team list, either by accident or idle cur...