Avatar

Collin Cunninghame

  • Total activity
    64
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    26
  • Subscriptions
    19

Posts

Votes on activity by Collin Cunninghame Recent activity Votes
  • Improved notifications and recovery for target failures

    According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...

  • Overwhelmed by noise in audit log

    When I check the audit log, I am generally investigating the root cause of some problem. However, it's annoying to do this because my audit log is filled with records of every successful sign-in of...

  • "Do not disturb"/Fullscreen/"Dashboard" mode

    Answered

    We have an "agent" whose only role is displaying the "Monitor" tab on a TV. They're invisible, but every now and then someone clicks on our TV agent in the Team list, either by accident or idle cur...

  • Messaging collaborators, but not the requester

    We have a custom script that looks up a requester in our own system when they send in a ticket. We use this to update the ticket with customized priority, subject line, tags etc based on their acco...