John Tieu
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Activity overview
Latest activity by John Tieu-
John Tieu commented,
Hi Zendesk, We're having the same issue of tickets being assigned back to a user that was set as unavailable. Can you please advise if there is an issue with the app?
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John Tieu commented,
As V1 apps will be completely removed a week from now on October 14, 2019, when will the transition to V2 framework be complete?
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John Tieu commented,
Hi Nicole, Thanks for letting us know it's a known issue, we have experience the same problem. The app used to update Open tickets but we first noticed it stopped doing it back in December 2018 if ...
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John Tieu commented,
Hi Brett, Thank you for the response. I just tested and confirmed that I still get the error when toggling someone as unavailable from a Chrome Incognito window.
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John Tieu commented,
Hi, I posted this a few weeks ago but it's still happening, has anyone been receiving the error message of, Timed out while waiting for ticket bulk update to complete. We get this every time we try...
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John Tieu commented,
Hi Brett, Thank you for the prompt response. Yes, I tried re-installing when the issue first surfaced a month ago. I just attempted a fresh re-install and no luck. Hope anyone can help here. Thank...
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John Tieu commented,
Hi, Has anyone else experienced issues with the Out of Office app failing to add the tag properly to tickets sitting in Open status when marking themselves unavailable? We noticed this first happe...
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John Tieu commented,
Hi, Apologies if I'm missing something obvious but how do I report on the number of views for an article? I found the Knowledge Base report/dashboard but it only lets me report up to last 90 days....
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John Tieu commented,
Hi, With the announcement that Zendesk Apps built on Framework V1 are being removed in Oct 2019, will there be an updated version of the app released?