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Achmad Moesadad

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Latest activity by Achmad Moesadad
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    Achmad Moesadad commented,

    Hi, I notice on the report there could be condition whereby 1 ticket number can be rated as Good & Bad. Or even worst, 1 ticket number got 3 bad rating in only several minutes. Do you know how to ...

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    Achmad Moesadad commented,

    Hi Colin, Thanks for the advise. I've set the codition same like you, Ticket: Status Is On-hold Ticket: Hours since on-hold (calendar) Is 24 Perform these actions: Notifications: Email user (re...

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    Achmad Moesadad commented,

    Hi Colin, It's the other way around. If I sent an answer to Customer question, the ticket is set to "OnHold". This email also asking whether the information I sent is answering customer's question...

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    Achmad Moesadad commented,

    Hi Colin, Thanks for your information, the status changed because of customer reply to my update which every time I send update to Customer, I set my ticket status to On-Hold. This is why the tic...

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    Achmad Moesadad commented,

    Hi.. I've create automation with condition below, perhaps anyone can help me to find the root cause. Ticket status: is On-Hold Ticket: Hours since On-Hold (bussiness) is 24 Performs: Send Email ...