Joan Roda Vilella
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Last activity
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Activity overview
Latest activity by Joan Roda Vilella-
Joan Roda Vilella commented,
Hi Rebecca, Right now we have a website with a complaint form, we don't want to change this. The idea is to take the data informed by the external users and through Zendesk API create the ticket in...
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Joan Roda Vilella commented,
Hi Jessie, Our idea is that our customers place their complaints through our website, then through Zendesk API we would create the ticket and give back a code or a coded URL like my example, so the...
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Joan Roda Vilella commented,
Hi Zendesk, We don't want to force users to log into customer portal, but we don't want that anyone can see anyone's tickets. Would it be possible to send encoded links to the end-user? or maybe in...
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Joan Roda Vilella commented,
Hi, I have a question about groups and light agents. Is it possible to assign light agents to different groups? Example: Light Agent A to Group 1 Ligth Agent B to Group 1 Light Agent C to Group 2 L...