Sebastian
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Total activity181
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Last activity
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Activity overview
Latest activity by Sebastian-
Sebastian commented,
May it be that you try to edit a closed ticket? It's not possible anymore to edit closed tickets. Maximum is solved tickets.I think there was a way directly with the API but I'm not sure if I remem...
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Sebastian created a post,
Searching for agents in people view
Hello, It was easier to search for agents before. You just received a big list and with the browser search you entered some letters and you had found the agent.Now when clicking on agents you have ...
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Sebastian commented,
No, it's korrekt, you can set some things via triggers, not all though. Using HTTP targets with the API helps in these cases. The if statement allows to check multiple fields and values so saves us...
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Sebastian commented,
Glad you figured it out and yes, the language thing would have been doable with a number of triggers as well. I should have suggested and thought of the trigger solution first though.We use HTTP ta...
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Sebastian commented,
Hi Marci Abraham,You try to update a custom field in the user profile. Language is something more fundamental. It should still work. The syntax should be like this then. We use something like this ...
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Sebastian commented,
Hi Marci,Yes, here is how we ask the users for their preferred language and set it accordingly.Users fill in a form field in the contact form where they can chose their preferred language.It is def...
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Sebastian commented,
I use a trigger to update the user language based on a setting a user was chosing in the ticket. It can also be done the other way around.I misuse a HTTP target and the Zendesk API. I don't instant...
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Sebastian commented,
It seems those are unicode signs that are just interpreted from the OS. On my OS they are just showing up as letters. I will test if they show up as something else on other systems. This here shows...
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Sebastian commented,
There need to be some copyable format somehow. So that I can copy it from somewhere else. Anyone know how this works?
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Sebastian commented,
I am on windows 10, I can open the emoji menu but I do not have any country flags in there. Is there a way to add the flags into the menu or copy flags over from somewhere else? I already tried a l...