Sebastian
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Total activity169
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Last activity
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Activity overview
Latest activity by Sebastian-
Sebastian commented,
I just got that very same request and thought about a similar solution. However, I would have gladly used your solution but zendesk only supports 1 hour for automations. So as far as I understand, ...
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Sebastian created a post,
Reassigning of tickets of downgraded agents
Hello,Till now I didn't experience or know the behaviour, that tickets from agents you downgrade to end users are just assigned to some other agent. Now I got contacted why my COO suddenly received...
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Sebastian commented,
This is really bad. Till now I didn't experience or know that behaviour. Now I got contacted why my COO suddenly received 400 mails for assigned tickets.I happened to downgrade an agent and randoml...
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Sebastian commented,
Brett Wilson For your usecase it would be best to use a trigger that assigns tickets to a certain user. Everytime when a ticket contains a certain tag. For example "to_ally".Then adjust that tag to...
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Sebastian commented,
It's nearly a year now. Anything moved there, progressing plans at least?
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Sebastian commented,
Hi Alejandro,Honestly, I don't think you will be lucky with zendesk including that. There are other easier implementations waiting since years. Might be there will never come something like that.I ...
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Sebastian commented,
How many organizations do you have? If it's limited then you could use a custom ticket field that lists the options. You could check the options in liquid then and update the organization_id of the...
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Sebastian commented,
Hello Alejandro,What specifically do you mean with search? I change the user language in the users account depending on one or more choices in a multiple choice input field given by a contact form....
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Sebastian commented,
I asked the same, there is no way, the session is just very long. At least the 2FA enforcement helps with computers that aren't used by agents but the agent computers itself should be encrypted to ...
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Sebastian commented,
Hello again,This new system is just a big problem for us. We constantly get multiple tickets because user doesn't see a success message. Also now it reroutes back to the homepage which looks even w...