Sebastian
- Total activity 152
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Activity overview
Latest activity by Sebastian-
Sebastian commented,
I asked the same, there is no way, the session is just very long. At least the 2FA enforcement helps with computers that aren't used by agents but the agent computers itself should be encrypted to ...
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Sebastian commented,
Hello again,This new system is just a big problem for us. We constantly get multiple tickets because user doesn't see a success message. Also now it reroutes back to the homepage which looks even w...
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Sebastian commented,
Hello Gorka,I opened a ticket and hope it reaches you.So when I see it correctly, the old notification code was part of the theme code, is the new popup code part of the theme code as well?With the...
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Sebastian commented,
Unfortunately it's not that easy for us since the list are completely random email address tld's from users.
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Sebastian commented,
Hello Chris,I did so now, I hope this can be solved.Best regards,Sebastian
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Sebastian commented,
Hello,We have a similar problem however it is not solved through hard refresh or similar.We try to redact an attachment. Normal filename "IMG_0637.jpg".The error message is: "Unsuccessful redaction...
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Sebastian commented,
Is it possible to show your own success page? So rerouting not to the dashboard but to a new page telling the user everything is fine?We always had the problem that this small message on top was ov...
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Sebastian commented,
The only workaround I use for other cases is to create accounts for all emails in question and add a keyword on the profile level. Then all tickets that come in from that user have that keyword and...
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Sebastian commented,
Also Zendesk Support explains us that they can't help us with custom themes. Well, it worked before and now zendesk doesn't deliver the code part responsible for the success message anymore when it...
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Sebastian created a post,
Contact form new success popup
Hello,It seems Zendesk changed the success message for a successfully sent support request. Now there is no success header at the dashboard page it reroutes after sending, now a small grey popup ap...