Sebastian

1. Community
2. Feedback on Support
3. Link user field with ticket field

I use a trigger to update the user language based on a setting a user was chosing in the ticket. It can also be done the other way around.I misuse a HTTP target and the Zendesk API. I don't instant...

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• Sebastian
• Created October 17, 2020 11:04
• 0 votes

1. Community
2. User Tips & Tricks
3. How emojis will rock your Zendesk 😎😍

It seems those are unicode signs that are just interpreted from the OS. On my OS they are just showing up as letters. I will test if they show up as something else on other systems. This here shows...

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• Sebastian
• Edited October 14, 2020 18:41
• 0 votes

1. Community
2. User Tips & Tricks
3. How emojis will rock your Zendesk 😎😍

There need to be some copyable format somehow. So that I can copy it from somewhere else. Anyone know how this works?

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• Sebastian
• Created October 09, 2020 16:10
• 0 votes

1. Community
2. User Tips & Tricks
3. How emojis will rock your Zendesk 😎😍

I am on windows 10, I can open the emoji menu but I do not have any country flags in there. Is there a way to add the flags into the menu or copy flags over from somewhere else? I already tried a l...

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• Sebastian
• Created October 09, 2020 12:33
• 0 votes

1. Community
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Introducing the Sunshine Guide Events app (EAP)

It's saddening to realize that sunshine ONLY tracks what logged in users do. So if a user is not logged in, browses the helpdesk, uses the search and creates a ticket the only thing you will see is...

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• Sebastian
• Created September 23, 2020 18:37
• 0 votes

1. Community
2. User Tips & Tricks
3. How to "Send Later" Using Automations

I just got that very same request and thought about a similar solution. However, I would have gladly used your solution but zendesk only supports 1 hour for automations. So as far as I understand, ...

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• Sebastian
• Created September 18, 2020 19:23
• 0 votes

1. Support
2. ...
3. Tickets
4. Why were tickets randomly reassigned?

This is really bad. Till now I didn't experience or know that behaviour. Now I got contacted why my COO suddenly received 400 mails for assigned tickets.I happened to downgrade an agent and randoml...

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• Sebastian
• Created September 11, 2020 15:49
• 0 votes

1. Community
2. Feedback on Support
3. Trigger Conditions: Sender email address

Brett Wilson For your usecase it would be best to use a trigger that assigns tickets to a certain user. Everytime when a ticket contains a certain tag. For example "to_ally".Then adjust that tag to...

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• Sebastian
• Created July 19, 2020 12:26
• -1 votes

1. Community
2. Feedback on Support
3. Feedback: Pathfinder

It's nearly a year now. Anything moved there, progressing plans at least?

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• Sebastian
• Created June 30, 2020 18:23
• 1 vote