Sebastian
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Recent activity by Sebastian-
Also Zendesk Support explains us that they can't help us with custom themes. Well, it worked before and now zendesk doesn't deliver the code part responsible for the success message anymore when it...
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I opened a thread for the inclusion of seconds. https://support.zendesk.com/hc/en-us/community/posts/360038680633-Please-add-stats-for-seconds-not-only-minutes
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I tried it with AVG but I don't think the results are true. Simple account close tickets needing 34 hours is unthinkable. This should be done in less than a hour in any case.What do you mean with t...
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It seems it doesn't really work like I imagine it working. For example the main group where all tickets come into first has a solving time of 5.5 days according to the calculation. That can't reall...
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Thank you Rob. Adding everything in brackets and adding /[TICKET-I] would show the average amount of minutes for solving a ticket.But I'm not sure about that. Is it showing the time a ticket is hel...
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Again would need it. Why is Zendesk missing such crucial things left and right? I don't understand.
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VALUE(Full Resolution Time - min)-VALUE(On-hold Time - min)doesn't work for me.The set of calculations Calculated member named 'AVG(timetosolveticket-be3b54c0c2)' references 'Full Resolution Time -...
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I would like to make a query showing the helpdesk visits, the visits of the contact form page an the actually created tickets.We provide good content in the helpdesk and our contact form provides s...
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The answer bot proved pretty useless for us and could only solve stuff that can be solved without costs automatically. Also users clicked on it being helpful for any other reason than it being help...
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Is it possible to add a custom metric that calculates the percentual change to a previous month.For example:Metric: TicketsColumns: Ticket created monthRows: Ticket channelNow I can show a table bu...