Sebastian
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Recent activity by Sebastian-
I use a trigger to update the user language based on a setting a user was chosing in the ticket. It can also be done the other way around.I misuse a HTTP target and the Zendesk API. I don't instant...
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It seems those are unicode signs that are just interpreted from the OS. On my OS they are just showing up as letters. I will test if they show up as something else on other systems. This here shows...
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There need to be some copyable format somehow. So that I can copy it from somewhere else. Anyone know how this works?
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I am on windows 10, I can open the emoji menu but I do not have any country flags in there. Is there a way to add the flags into the menu or copy flags over from somewhere else? I already tried a l...
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It's saddening to realize that sunshine ONLY tracks what logged in users do. So if a user is not logged in, browses the helpdesk, uses the search and creates a ticket the only thing you will see is...
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I just got that very same request and thought about a similar solution. However, I would have gladly used your solution but zendesk only supports 1 hour for automations. So as far as I understand, ...
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This is really bad. Till now I didn't experience or know that behaviour. Now I got contacted why my COO suddenly received 400 mails for assigned tickets.I happened to downgrade an agent and randoml...
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Brett Wilson For your usecase it would be best to use a trigger that assigns tickets to a certain user. Everytime when a ticket contains a certain tag. For example "to_ally".Then adjust that tag to...
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It's nearly a year now. Anything moved there, progressing plans at least?
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Hi Alejandro,Honestly, I don't think you will be lucky with zendesk including that. There are other easier implementations waiting since years. Might be there will never come something like that.I ...