Sebastian
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Total activity182
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Last activity
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Recent activity by Sebastian-
Hello Gorka,We have many help articles without a warning. The actual case is an article about our telegram support channel. We added a red warning at the top about scammers being active on the chan...
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I'm searching a way to allow that the search result overview snippets of the articles are defined. That text is taken from the articles first lines. However, if I add a warning or something then th...
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Thanks for answering.Most users don't have explicitely or correctly set languages in their zendesk profile, since the majority of tickets come from new users that never wrote with us. So our suppor...
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Hello,Is it possible to directly access one language version of a dc-key?For example, instead creating two dc keys survey_en and survey_de, can I create one key survey and access the languages thro...
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Thank you for the tip. However, the processes I means can't be automated. For example, the change of a certain security related thing. The workflow might be:* Check if the user sent form the right ...
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Hello Jessie,I checked out the Marketplace, however, the options doesn't look so convincing yet. It should be a good process software and secondly having a zendesk connection.
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Hello Jessie, That's correct. We have processes in order to handle each customer request. It would be good to have the steps to be taken directly there beneath the ticket. Since this is no question...
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Another topic that is clearly needed but not supported by zendesk. Instead I noticed the answerbot allows solving, and the big majority of the "solved" tickets we would pay for are just tickets "an...
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It's a bit strange that there are no conditions for answerbot itself. Thanks @mike for the role idea. Have to test a bit but the first tests worked so far.I still search a reliable way to find out ...
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We also found this solution to populate a tickets form fields through the keywords added to a ticket from the user. However, unfortunately this does only work for dropdown or checkboxes. When it co...