Sebastian

1. Community
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3. Insert Date in Macro

PS: Yes, it's daylight saving time related.

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• Sebastian
• Created June 06, 2018 10:30
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1. Community
2. Support Q&A
3. Insert Date in Macro

Hello Daniel,A day changes at midnight. So having the date imported through the above function means one needs the exact time for it. UTC doesn't know summer or winter time. So I first have to adju...

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• Sebastian
• Created June 06, 2018 10:24
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1. Community
2. Support Q&A
3. Insert Date in Macro

Momentarily it's UTC+2 here at my place. Is there a way to get the summer- and wintertime automatically or does it need some more coding for that?

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• Sebastian
• Created May 28, 2018 19:32
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1. Community
2. Support Q&A
3. Assign ticket to a group of agents

I will try. Thanks for the help so far.

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• Sebastian
• Created November 24, 2017 09:03
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1. Community
2. Support Q&A
3. Assign ticket to a group of agents

Is it possible at all to create such a view?

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• Sebastian
• Created November 21, 2017 15:48
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3. Assign ticket to a group of agents

Edit: Actually I want that this view only shows all tickets that are important to the viewer. No tickets assigned to other users or groups. only those to the user, unassigned or assigned to a group...

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• Sebastian
• Edited November 17, 2017 10:51
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1. Community
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3. Assign ticket to a group of agents

Unfortunately that doesn't really work. All supporters are in the usergroup support. So when adding this what happens is that all tickets from all other users also show up in the view.It's a view f...

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• Sebastian
• Created November 17, 2017 10:32
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1. Community
2. Support Q&A
3. Assign ticket to a group of agents

Thanks Paulus, I already do it this way. However, the ticket is not showing in the lists of these persons. I can create a view for the group but I would prefer that these tickets show up in the lis...

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• Sebastian
• Created November 15, 2017 11:24
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1. Community
2. Support Q&A
3. Trigger running on creation AND on update

It seems the trigger can only be saved when there is an all condition set.I used ticket is not closed.And it works. all other tickets need as all criteria the keyword. all other criterias can be se...

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• Sebastian
• Created November 03, 2017 18:44
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1. Community
2. Support Q&A
3. Trigger running on creation AND on update

Thanks for the idea, strange that trigger aren't triggered ALWAYS anyway when a ticket gets created or updated.In any case this would not work when I would want to run the trigger with other condit...

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• Sebastian
• Created November 03, 2017 18:35
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