Sebastian
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Recent activity by Sebastian-
May it be that you try to edit a closed ticket? It's not possible anymore to edit closed tickets. Maximum is solved tickets.I think there was a way directly with the API but I'm not sure if I remem...
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No, it's korrekt, you can set some things via triggers, not all though. Using HTTP targets with the API helps in these cases. The if statement allows to check multiple fields and values so saves us...
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Glad you figured it out and yes, the language thing would have been doable with a number of triggers as well. I should have suggested and thought of the trigger solution first though.We use HTTP ta...
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Hi Marci Abraham,You try to update a custom field in the user profile. Language is something more fundamental. It should still work. The syntax should be like this then. We use something like this ...
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Hi Marci,Yes, here is how we ask the users for their preferred language and set it accordingly.Users fill in a form field in the contact form where they can chose their preferred language.It is def...
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I use a trigger to update the user language based on a setting a user was chosing in the ticket. It can also be done the other way around.I misuse a HTTP target and the Zendesk API. I don't instant...
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It seems those are unicode signs that are just interpreted from the OS. On my OS they are just showing up as letters. I will test if they show up as something else on other systems. This here shows...
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There need to be some copyable format somehow. So that I can copy it from somewhere else. Anyone know how this works?
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I am on windows 10, I can open the emoji menu but I do not have any country flags in there. Is there a way to add the flags into the menu or copy flags over from somewhere else? I already tried a l...
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It's saddening to realize that sunshine ONLY tracks what logged in users do. So if a user is not logged in, browses the helpdesk, uses the search and creates a ticket the only thing you will see is...