Sebastian
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Total activity182
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Last activity
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Member since
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Following0 users
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Comments
Votes on activity by Sebastian-
It's nearly a year now. Anything moved there, progressing plans at least?
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I tried it with AVG but I don't think the results are true. Simple account close tickets needing 34 hours is unthinkable. This should be done in less than a hour in any case.What do you mean with t...
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Is there a way to change satisfaction ratings? I checked the trigger but there is only an action "User is asked" or something.It's possible with extensions I saw but I don't want to build one for t...
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Zendesk Overlord should become an official title for sure. :D :D :DI just wonder, nowadays we have "facility manager" which is the one doing the handywork in a building. It sounds fancy unless one ...
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Definitely support this. And against something missing where I can't explain the why. 3 years by now.
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Any news about my question about how it would be possible to link the contact form button directly to the real big contact form?
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I agree, it doesn't look like the URL's change after the title has been changed. Guess the only way to change it would be to recreate the article with the new title.
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It's a bit strange that there are no conditions for answerbot itself. Thanks @mike for the role idea. Have to test a bit but the first tests worked so far.I still search a reliable way to find out ...
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May it be that you try to edit a closed ticket? It's not possible anymore to edit closed tickets. Maximum is solved tickets.I think there was a way directly with the API but I'm not sure if I remem...
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No, it's korrekt, you can set some things via triggers, not all though. Using HTTP targets with the API helps in these cases. The if statement allows to check multiple fields and values so saves us...