Ricardo
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Total activity1069
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Last activity
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Member since
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Following7 users
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Followed by4 users
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Votes13
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Subscriptions758
Activity overview
Latest activity by Ricardo-
Ricardo commented,
Hello Mary Paez. In your Support account go to admin >> Apps >> Manage >> Knowledge Capture app. If you scroll down the app settings, you should see "Assign flagged tickets to the article owner". ...
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Ricardo commented,
Hello Matt Taylor. You are right. The article was outdated. I made some changes to the article. Let me know if you have any questions.
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Ricardo commented,
Hello Grete Andersson. No, that was a mistake. Thanks for raising it. I fixed the article. To answer your question, you can use the date ticket was solved or the date the ticket was created. There ...
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Ricardo created an article,
Can I deactivate the Shopify app ticket fields without deactivating the app?
Question I have the Zendesk Support for Shopify integration installed in my account. When I try to deactivate the app fields, I get the error message: Could not deactivate field. Can I deactivate t...
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Ricardo created an article,
Does Support search work on voicemail transcriptions?
Question Can I use Zendesk Support search to search for data in voicemail recording transcriptions? Answer It is not possible to use search to find data in voicemail transcriptions. The Talk transc...
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Ricardo commented,
Hello MRCE BV Thanks for your feedback. The ticket.latest_comment placeholder gives you the most recent comment and unfortunately, it does not include attachments, unless Include attachments in ema...
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Ricardo commented,
Hello Kaitlin Thanks for your question. It is not possible to single out light agents from the other agents. What you are looking for is the ability to use an attribute like custom roles and that i...
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Ricardo commented,
Hello Darren Taylor Thanks for updating your post. It sounds like you are having some cache issues. Next time, if something isn't working the way you expect, start by clearing the cache and cookies...
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Ricardo created an article,
What is the difference between a completed inbound call and accepted call legs?
Question What is the difference between a completed inbound call and accepted call legs? Answer Any call can have more than one leg associated with it (see the section: Understanding call legs). Co...
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Ricardo commented,
Olá Marcos. Obrigado pelo esclarecimento! Entendi agora qual o problema. Você tem uma conta de Chat apenas e essas contas não têm Central de Administração. Por favor siga estas instruções: Se você...