Ricardo
- Total activity 710
- Last activity
- Member since
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Activity overview
Latest activity by Ricardo-
Ricardo created an article,
Why is the Talk dataset or the Talk dashboard missing in Explore?
Question In Explore, why don't I see any Zendesk Talk dashboard in the Dashboards library, or a Zendesk Talk dataset in the Datasets library? Answer To have Talk data in Explore you need to be on ...
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Ricardo commented,
Hello Aaron James, No trouble whatsoever! We are here to help :). There could be other things getting on the way of chat routing. For instance, there could be chat limits in place or even skill rou...
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Ricardo created an article,
Can users be notified when new articles are published?
Question Can users be notified when new articles are published? Answer Users can subscribe to sections to be notified of new articles published in that section by clicking Follow. They can also fo...
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Ricardo commented,
Hello Aaron James, If you have Chat Routing set to Assigned, then incoming chats are assigned to the online agent currently who's been available for the longest time, or in other words, the agent w...
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Ricardo commented,
Hello, Kristina, Which step exactly are you having issues with? I just recreated the query in my test account and on my side it is working fine.
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Ricardo commented,
Hello, Delphine, Thanks for describing your issue. It sounds like a filter of one month is still not enough to filter out the amount of data your account has. However, to be sure of what is happeni...
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Ricardo commented,
Hello, Stefan, I created a ticket on your behalf for further investigation. Please check your inbox.
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Ricardo commented,
Hello, Stefan, We don't have further updates I am afraid. I do have the same issue when I work remotely and my Internet connection is not as good. Once it reconnects, I receive the error. All I hav...
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Ricardo commented,
Hello, Delphine, In Jenn's case, the issue was related to follow-up tickets. When a follow-up ticket is created, the new ticket populates the tags from the original ticket. Could that be your issue...
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Ricardo commented,
Thanks, Jenn. What you are describing doesn't sound like expected behavior. I created a ticket on your behalf so our support team can investigate this issue. Check your inbox, please.