Ricardo
- Total activity 442
- Last activity
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Activity overview
Latest activity by Ricardo-
Ricardo created an article,
How can I reprocess my declined payment?
Question My payment was declined and now I have updated the credit card details. How can I reprocess the payment? Answer Our system automatically attempts to retake payment within 24 hours of you ...
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Ricardo created an article,
What are the major differences between Insights and Explore?
Question What are the major differences between Insights and Zendesk Explore? Answer You can find a very detailed comparison between Explore and Insights in the article Comparing Explore with Insi...
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Ricardo created an article,
How much does Explore cost?
Question How much does a Zendesk Explore subscription cost? Answer The subscription cost of Explore changes according to the plan you want to purchase. For more details about the Explore pricing, ...
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Ricardo created an article,
Can I trial Zendesk Explore before purchasing it?
Question Is there a Zendesk Explore trial I can try before purchasing a plan? Answer Yes, you can start a trial of Explore Professional for 30 days by selecting Explore from the product tray. For ...
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Ricardo created an article,
Is Explore HIPAA compliant?
Question Is Zendesk Explore HIPAA compliant? Answer Explore can be set up to be compliant with the HIPAA rules and regulations pertaining to Business Associates. For more information, see HIPAA c...
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Ricardo created an article,
How can I receive all the updates regarding Zendesk?
Question How can I receive all the updates about new products, announcements or other news regarding Zendesk? Answer You can subscribe to the Announcements page to receive an email every time new ...
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Ricardo created an article,
How do I know if I have Zendesk Explore?
Question How do I know if I have Zendesk Explore? Answer If you have Explore, you can see the Explore icon in the product tray or the Explore tab in the Reporting menu. For more information about...
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Ricardo created an article,
When will Insights go away?
Question When will Insights go away? Answer We haven't set a date to end support for Insights yet. However, we won't be adding new features to Insights so we can focus more on Explore. For more in...
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Ricardo created an article,
Why can't I create customer lists?
Question I read the article Creating and using customer lists but I am unable to locate this within my account. Why can't I create customer lists? Answer Customer lists are part of the Customer Li...
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Ricardo created an article,
Why can't my agents see the Satisfaction and NPS dashboards? (Enterprise)
Question I created a custom role in which I provide access to my team members to view, add and edit reports. However, they are unable to see the Net Promoter Score and Satisfaction dashboards under...