Ricardo
- Total activity 545
- Last activity
- Member since
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- Followed by 2 users
- Votes 3
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Activity overview
Latest activity by Ricardo-
Ricardo commented,
Hey, Georg, Unfortunately, you are right. If you are on Enterprise plan you can test and preview the ticket form using your sandbox. However, if you are not on that pricing plan, the tips I wrote a...
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Ricardo commented,
Hello, Diana. The message is sent in the chat window itself as you said.
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Ricardo commented,
Hello, Kinga, Are you running through any issue?
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Ricardo commented,
Hello, Filip, If you never clicked Make default group then the default group is the first one that was created in your account. You can revert back to what it was by marking the first created grou...
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Ricardo commented,
Hello, Alex, Thanks for sharing. That is good feedback, I agree.
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Ricardo created an article,
What reports am I running in Insights?
Question I am ready to upgrade from Insights to Explore. How can I see what reports I am running in Insights? Answer Before making the switch, make sure no data is lost by identifying all the runn...
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Ricardo commented,
Hello Josh, Did you mean to post your question here? You've reached Zendesk support, and it sounds like you're probably trying to reach someone who uses our software to provide support. We make sof...
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Ricardo commented,
Hello, Al, You can use the metric First reply time (hrs) instead of the one written in the article. Hope that helps.
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Ricardo commented,
Thanks for sharing, Scott!
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Ricardo commented,
Hello, Scott, Thanks a lot for the heads up. I have re-edited the article to display the right formula and the right text. Regarding your issue, I was able to reproduce it in my test account. I wil...