Ricardo
- Total activity 322
- Last activity
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Activity overview
Latest activity by Ricardo-
Ricardo commented,
Brooke, This feature should be enabled by default as long as you have Answer Bot. I have created a ticket on your behalf for further investigation. Could you double check your inbox? :) Thank you!
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Ricardo commented,
Hello everyone, I just want to let you know that this behavior has changed and now the images will be visible for 10 days counting from the moment the email is sent. After this time has passed, the...
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Ricardo commented,
Hi, Brooke, The feature should only display tickets in which the answer bot suggested the article and if the ticket was solved by an agent in one touch. Can you find any tickets like those in your ...
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Ricardo created an article,
How can I identify if a ticket is a recovered suspended ticket?
Question Is there any way to identify a ticket as being recovered from the suspended queue? Answer There isn't a specific indicator for recovered suspended tickets, but there are two ways you can i...
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Ricardo commented,
Hello, Taner. That is great feedback and I totally understand where you are coming from. Why don't you share your use case in our Support Product Feedback? Conversations with a high level of engage...
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Ricardo commented,
Hello again! I have created a ticket on your behalf and sent you an email so we can troubleshoot your account. Would you be able to take a look at your inbox? :) Thanks.
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Ricardo commented,
Hello, MiiiA, There was indeed a change in the app's behaviour. Before it used to round down to 0 and now it rounds up to 1. Our engineers have changed this setting and it should be rounding down t...
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Ricardo created an article,
How can I stop a spam attack coming from the chat widget?
Note: If the spam is coming from your contact form, see How can I stop a spam attack coming from my contact form?. Question My account has received thousands of tickets coming from our chat widge...
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Ricardo created an article,
How can I pull a list of all my macros from Zendesk?
Question How can I export all the macros of my account into a file? Answer There isn't an out-of-the-box feature that would allow you to pull a list of all your macros. However, you can use the A...
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Ricardo created an article,
Can I create a view to search tickets by skill?
Question Can I create a view to search tickets by skill? Answer No, it is not possible to create views to show tickets with specific skills. For instance, if you create a skill view and agent A i...