Ricardo
- Total activity 258
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Activity overview
Latest activity by Ricardo-
Ricardo created an article,
Why did the Overview and Leaderboard reporting tabs disappeared from my account?
Question I have upgraded my account from Essential/Team to Professional/Enterprise and I can no longer see the Overview and Leaderboard reporting tabs in my account. Why is that?Before: Now: Answer...
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Ricardo commented,
Hello, Mirjam, There is not currently an option to enable/disable this feature. Therefore, the only way to see if this option is working in your account is by looking at the KCS suggestions and sea...
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Ricardo created an article,
Why are there more published articles than the number of all articles?
Question In the Guide article view, why is the “all articles” count lower than the “published” articles count? Answer "All articles" includes all the articles in your source language, wh...
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Ricardo created an article,
How can I customise the top title of the widget for each brand?
Question How can I customise the top title of the widget for each one of my brands? Answer Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarant...
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Ricardo created an article,
What data is accessed by Zendesk when we sign-in with Microsoft SSO?
Question What data is accessed by Zendesk when we log-in using Microsoft authentication? Answer Zendesk uses the openid, email, profile scopes for Microsoft Office login as described in Scopes, per...
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Ricardo created an article,
The ticket you are trying to open is not visible to agents in your group(s)
Question After submitting an update in a ticket, I received the message The ticket you are trying to open is not visible to agents in your group(s). Why is that? Answer This is happening because ...
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Ricardo created an article,
What does the Answer Bot "there are no tickets to link to" message mean in the article editor settings?
Question In the article editor settings, under Answer Bot, what does the message There are no tickets to link to mean? Answer This component shows tickets that the Answer Bot attempted to answer, b...
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Ricardo created an article,
Why does JIRA show the same person creating issues in the reports section?
Question The reports in JIRA show the same user creating issues, even though different agents are creating them. How can I fix this? Answer In JIRA, the author of the issues is displayed as the us...
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Ricardo commented,
Hello, Bree, Thanks for your comment. Have you already checked this article: https://support.zendesk.com/hc/en-us/articles/115013669427 ? What you are described really sounds like your trigger is m...
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Ricardo created an article,
How to display large inline images in My Activities if they are hosted in Dropbox
Question If I have large images hosted in Dropbox, how can I display them in the tickets in My Activities, rather than adding them as an attachment or sharing the image's URL linking the customer...