Ricardo
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Total activity1134
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Last activity
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Activity overview
Latest activity by Ricardo-
Ricardo commented,
TN Definitely. Use the following conditions in Tickets must meet all of these conditions to appear in the view: Status | Is | Solved Channel | Is | Phone call (incoming) If you also want to accou...
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Ricardo commented,
Hello xio shpark ! You can find the information you are looking for in this article in Korean: 헬프 센터 테마 사용자 지정하기 Hope it helps!
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Ricardo created an article,
Explore recipe: Finding proactive tickets with customer replies
This Explore recipe shows you how to track tickets created by agents on behalf of customers that had a reply from the customer. What you'll need Skill level: Average Time required: 10 minute...
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Ricardo commented,
Hello everyone. Thank you very much for all your feedback regarding this topic. Jessica Blake put together a guide that will help you recreate the Satisfaction tab reports in Explore. I understand ...
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Ricardo created an article,
If a ticket is created from a live chat and immediately solved, does it count as a one-touch ticket?
Question If a ticket is created from a live chat and immediately solved, does it count as a one-touch ticket? Answer Chat tickets that were immediately solved count as one-touch tickets. The One-to...
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Ricardo commented,
Hello, Jacek Czerniecki For this kind of issue, it is always better to look at a specific example of a ticket where the issue happened. I created a ticket on your behalf and our Customer Care team ...
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Ricardo created an article,
Analytics and reporting
Analytics and reporting section
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Ricardo created an article,
Chat integrations
Chat integrations section
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Ricardo created an article,
Chat widget
Chat widget section
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Ricardo created an article,
Using Chat
Using Chat section