Ricardo
- Total activity 911
- Last activity
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Activity overview
Latest activity by Ricardo-
Ricardo commented,
Apologies for the delay in getting back to you Suppasak Tic. I read your tickets and it sounds like your issue is related to the fact that all of your end users can access all of your help centers ...
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Ricardo commented,
Hello Schuyler Vorster! Due to the nature of your query, it is better to keep the conversation on a ticket. However, I see that you already contact our customer service team. Please bear with us, s...
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Ricardo commented,
Hello Suppasak Tic Would you be able to share a little bit more details about the issue you are encountering? PS: Welcome to Zendesk Community :)
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Ricardo commented,
Pas de soucis :) Best regards, Ricardo | KCS Specialist | Contacting the Zendesk support team
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Ricardo commented,
Pas de soucis :)
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Ricardo commented,
Hello Luke Hutchings You can use the Word cloud using other fields like Ticket Subject or any other field that contains text. However, you can not input the words into the query freely. Hope this h...
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Ricardo commented,
Bonjour Sophie Maini-Gastou. La formule est correcte. Le point d'exclamation ça veut dire que que le rôle du demandeur n'est pas End-user.
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Ricardo commented,
Hello Randy Nieukirk In the Tickets dataset schema you have a metric called Unsolved tickets age (hrs). If you want to customize the metric then you should do it in that dataset! For more informati...
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Ricardo commented,
Hello Sally van Osch! You are not charged to have your questions answered by our Support team. See Contacting Zendesk Customer Support on how to contact them!
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Ricardo commented,
Bonjour Julien SERVILLAT Il n'est pas possible de changer la langue de l’acheminement e-mail ni customiser le template de transcriptions. Nos excuses si ce n'est pas la réponse que vous cherchiez. ...