Ricardo
- Total activity 771
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Activity overview
Latest activity by Ricardo-
Ricardo commented,
Hello Peter Williams Unfortunately, that link leads you to an archived article. The article explained that you could reset end users' language by bulk uploading those users. However, the informatio...
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Ricardo created an article,
Customer emails don't show up in Zendesk
Issue Resolutions Some emails sent by our customers don't show up in myZendesk Support account. Resolution Steps There are different reasons that might prevent customers' email messages from being...
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Ricardo created an article,
Can customers see private notes?
Question I added a new ticket and sent the customer an email as a public reply, but they replied with an internal note. Does this mean that customers can see my internal notes? Answer No, custom...
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Ricardo created an article,
Why do users receive two email notifications?
Question My agents receive two email notifications for each ticket update. What causes this issue? Answer In Zendesk Support, triggers are the mechanism that sends email notifications to users. If...
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Ricardo created an article,
How can I deactivate the Assignee field?
Question How can I deactivate the Assignee field in a ticket? Answer The Assignee field cannot be deactivated in Zendesk Support (see About ticket fields). However, if you want to stop agents from...
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Ricardo created an article,
How can I view tickets assigned to me?
Question How can I find the tickets assigned to me in Zendesk Support? Answer By default, the view Your unsolved tickets shows you all the non-Solved tickets that are assigned to you. See Accessin...
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Ricardo commented,
Hello, Maura, The email address displayed in those notifications should be the default one. When you go to admin > channels > email, hover over the different email addresses you have listed there. ...
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Ricardo created an article,
Ticketing troubleshooting guide
Regardless of which channel your customers use to contact you, all support requests become Zendesk Support tickets. Tickets keep track of the conversations between your customers and your agents u...
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Ricardo created an article,
Why do tickets automatically assign to one agent?
Question Why do tickets automatically assign to one agent in Zendesk Support? Answer If your account only has one agent, then all tickets are assigned automatically to that agent. For more inform...
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Ricardo created an article,
Can I change the ticket priority value back to no priority?
Question When a ticket is assigned a priority, I can't change the priority back to the "-" priority setting. How can I do that? Answer The priority of a ticket can't be reset once it was already s...