Stephen Greenfield
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Activity overview
Latest activity by Stephen Greenfield-
Stephen Greenfield created a post,
Expert system -- any way to create custom question paths?
So with our disappointing trial of "Answer Bot", it became obvious to us that a true expert system approach would really help our customers. Is there already a ZenDesk plug-in that accomplishes th...
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Stephen Greenfield created a post,
My Experience with Answer Bot -- what has been yours?
So far, two weeks into our Answer Bot test subscription: 82 Answer_bot_Fired tickets 1 Answer_bot_solved approximate pool of curated topics for 5 Answer Bot Triggers: 250 (carefully labeled) Answer...
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Stephen Greenfield commented,
UHHH -- I was just looking for the answer for how to delete labels that I have misspelled -- and I'm guessing from this post that there ISN'T anyway way through the ZenDesk UI. This is even more pr...
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Stephen Greenfield commented,
Wow -- I can't believe this hasn't been mentioned, but you seriously need some kind of "boolean logic" for your labels. For example, I want to limit Answer Bot to focus on just the questions for th...
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Stephen Greenfield commented,
We are doing a trial on Answer Bot, and while we don't have enough triggers set up yet, it seems there's a disconnect with how articles should be best filtered for various tickets. FIRST -- I total...
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Stephen Greenfield commented,
I'm trying to sign in, and I get "Your Free Trial Period is Expired." However, I am a fully licensed TeamViewer business account, and I subsequently used the SAME email and password to log onto th...
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Stephen Greenfield commented,
We are having the same problem. I don't think TeamViewer has been responsive on the issue. Maybe ZenDesk should REMOVE the integration and notify TeamViewer that it is not going to be visible unt...
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Stephen Greenfield commented,
For example, I noticed that NUMBERED paragraphs in the editor look correct, but in the published article they all began with "1."
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Stephen Greenfield commented,
How about just allowing markdown in the trigger-generated email text?