Stephen Greenfield

1. Community
2. Guide Product Feedback
3. Manage tags/labels in Help Center articles

UHHH -- I was just looking for the answer for how to delete labels that I have misspelled -- and I'm guessing from this post that there ISN'T anyway way through the ZenDesk UI. This is even more pr...

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• Stephen Greenfield
• Created November 29, 2017 01:47
• 2 votes

1. Using Guide
2. Working with Answer Bot (Guide add-on)
3. Best Practice: Using labels with Answer Bot

Wow -- I can't believe this hasn't been mentioned, but you seriously need some kind of "boolean logic" for your labels. For example, I want to limit Answer Bot to focus on just the questi...

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• Stephen Greenfield
• Created November 21, 2017 02:06
• 1 vote

1. Using Guide
2. Working with Answer Bot (Guide add-on)
3. Viewing and managing your Answer Bot settings

We are doing a trial on Answer Bot, and while we don't have enough triggers set up yet, it seems there's a disconnect with how articles should be best filtered for various tickets. FIRST -- I total...

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• Stephen Greenfield
• Created November 20, 2017 05:14
• 1 vote

1. Community
2. Support - Integrations and Third-Party Apps
3. Teamviewer integration not working anymore (error "Cannot read property '1' of null")

I'm trying to sign in, and I get "Your Free Trial Period is Expired."  However, I am a fully licensed TeamViewer business account, and I subsequently used the SAME email and password to l...

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• Stephen Greenfield
• Created October 04, 2017 01:27
• 0 votes

1. Community
2. Support - Integrations and Third-Party Apps
3. Teamviewer integration not working anymore (error "Cannot read property '1' of null")

We are having the same problem.  I don't think TeamViewer has been responsive on the issue.  Maybe ZenDesk should REMOVE the integration and notify TeamViewer that it is not going to be visible unt...

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• Stephen Greenfield
• Created September 14, 2017 01:11
• 0 votes

1. Advice and troubleshooting
2. Zendesk Guide
3. Why is an article's appearance different in the editor than in Help Center?

For example, I noticed that NUMBERED paragraphs in the editor look correct, but in the published article they all began with "1."

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• Stephen Greenfield
• Created August 26, 2017 16:11
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Allow markdown in unformatted emails

How about just allowing markdown in the trigger-generated email text?

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• Stephen Greenfield
• Created August 18, 2017 22:16
• 0 votes