Stephen Greenfield

Total activity

34
Last activity

April 28, 2019 15:55
Member since

July 25, 2017 20:28
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12
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Activity overview

Latest activity by Stephen Greenfield

Stephen Greenfield created a post, August 27, 2018 01:19
Expert system -- any way to create custom question paths?
1. Community
2. Support Q&A
So with our disappointing trial of "Answer Bot", it became obvious to us that a true expert system approach would really help our customers. Is there already a ZenDesk plug-in that accomplishes th...
- Stephen Greenfield
- Created August 27, 2018 01:19
- 2 followers
- 2 comments
- 0 votes
Stephen Greenfield created a post, December 01, 2017 22:22
My Experience with Answer Bot -- what has been yours?
1. Community
2. Guide Q&A
So far, two weeks into our Answer Bot test subscription: 82 Answer_bot_Fired tickets 1 Answer_bot_solved approximate pool of curated topics for 5 Answer Bot Triggers: 250 (carefully labeled) Answer...
- Stephen Greenfield
- Created December 01, 2017 22:22
- 5 followers
- 2 comments
- 1 vote
Stephen Greenfield commented, November 29, 2017 01:47
UHHH -- I was just looking for the answer for how to delete labels that I have misspelled -- and I'm guessing from this post that there ISN'T anyway way through the ZenDesk UI. This is even more pr...
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- Stephen Greenfield
- Created November 29, 2017 01:47
- 9 votes
Stephen Greenfield commented, November 21, 2017 02:06
Wow -- I can't believe this hasn't been mentioned, but you seriously need some kind of "boolean logic" for your labels. For example, I want to limit Answer Bot to focus on just the questions for th...
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- Stephen Greenfield
- Created November 21, 2017 02:06
- 1 vote
Stephen Greenfield commented, November 20, 2017 05:14
We are doing a trial on Answer Bot, and while we don't have enough triggers set up yet, it seems there's a disconnect with how articles should be best filtered for various tickets. FIRST -- I total...
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- Stephen Greenfield
- Created November 20, 2017 05:14
- 1 vote
Stephen Greenfield commented, October 04, 2017 01:27
I'm trying to sign in, and I get "Your Free Trial Period is Expired." However, I am a fully licensed TeamViewer business account, and I subsequently used the SAME email and password to log onto th...
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- Stephen Greenfield
- Created October 04, 2017 01:27
- 0 votes
Stephen Greenfield commented, September 14, 2017 01:11
We are having the same problem. I don't think TeamViewer has been responsive on the issue. Maybe ZenDesk should REMOVE the integration and notify TeamViewer that it is not going to be visible unt...
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- Stephen Greenfield
- Created September 14, 2017 01:11
- 0 votes
Stephen Greenfield commented, August 26, 2017 16:11
For example, I noticed that NUMBERED paragraphs in the editor look correct, but in the published article they all began with "1."
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- Stephen Greenfield
- Created August 26, 2017 16:11
- 0 votes
Stephen Greenfield commented, August 18, 2017 22:16
How about just allowing markdown in the trigger-generated email text?
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- Stephen Greenfield
- Created August 18, 2017 22:16
- 0 votes