Jorge Marcos
- Total activity 19
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Activity overview
Latest activity by Jorge Marcos-
Jorge Marcos commented,
I had received notice that the Ticket Redaction App was due to sunset after October 2019 as it is a Framework V1 app. As part of our workflow, we are required, by our contract requirements from our...
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Jorge Marcos commented,
I had also received notice that the conditional fields app was due to sunset after October 2019. Our Zendesk instance requires use of this app, and we need to be notified of either a timeframe for...
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Jorge Marcos commented,
Are there any plans to revisit this option to disable the send transcript option on the end-user side? I'm puzzled as to why this isn't considered for admins who want to control chat conversations...
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Jorge Marcos commented,
Hello. I'm disappointed to find out that the newer talk dashboard does not feature more solid coloring for agent status (Available/unavailable/Busy). We display the call dashboard from a computer...
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Jorge Marcos commented,
I would also love to see this application support off-line agent messaging, plus history so that broadcasts can be seen by my entire staff, regardless of when they report for their shift.
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Jorge Marcos commented,
Hello, I also agree with allowing full duplication of production settings into the sandbox environment in addition to voice so that the sandbox environment can also be used as a training environme...