Jorge Marcos
- Total activity 18
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Activity overview
Latest activity by Jorge Marcos-
Jorge Marcos commented,
I had received notice that the Ticket Redaction App was due to sunset after October 2019 as it is a Framework V1 app. As part of our workflow, we are required, by our contract requirements from our...
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Jorge Marcos commented,
Are there any plans to revisit this option to disable the send transcript option on the end-user side? I'm puzzled as to why this isn't considered for admins who want to control chat conversations...
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Jorge Marcos commented,
Hello. I'm disappointed to find out that the newer talk dashboard does not feature more solid coloring for agent status (Available/unavailable/Busy). We display the call dashboard from a computer...
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Jorge Marcos commented,
I would also love to see this application support off-line agent messaging, plus history so that broadcasts can be seen by my entire staff, regardless of when they report for their shift.
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Jorge Marcos commented,
Hello, I also agree with allowing full duplication of production settings into the sandbox environment in addition to voice so that the sandbox environment can also be used as a training environme...