
Wendi Mills
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Last activity
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Activity overview
Latest activity by Wendi Mills-
Wendi Mills commented,
How does IVR reflect on the call queue? Can I see separate wait times for each group? This will help with forecasting.
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Wendi Mills commented,
I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents ...