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Shobhit Saxena

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Latest activity by Shobhit Saxena
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    Shobhit Saxena commented,

    Hi Rajat, My use case was different - A chat manager is trying to divide his large agent team into 2+ departments while ensuring that agent x is in same department. As you can notice, other softwar...

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    Shobhit Saxena created a post,

    Display departments in agent panel

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    Hi Use case - A chat manager is trying to divide his large agent team into 2+ departments while ensuring that agent x is in same department. Do the same exercise 2-3 times and no panel view helps t...

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    Shobhit Saxena commented,

    I also suggest to have prominent end chat on web, app and mobile-site. Customer is king and if he feels telling hosting company that I have ended chat or don't want to chat - he should be allowed t...

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    Shobhit Saxena created a post,

    Agent default login option to be invisible

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    It seems there is no separate login for manager, quality person or other people. Since all non-agents also use the agent panel, it will be wise to by default allow agent to login on invisible mode....

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    Shobhit Saxena commented,

    I support what Joost asked for. Olark allows and gives capability to hide chatbox when agents are busy. This is best customer experience for sales oriented channel. If I cannot support chat, why sh...