Shobhit Saxena
- Total activity 11
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Activity overview
Latest activity by Shobhit Saxena-
Shobhit Saxena commented,
Hi Rajat, My use case was different - A chat manager is trying to divide his large agent team into 2+ departments while ensuring that agent x is in same department. As you can notice, other softwar...
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Shobhit Saxena created a post,
Display departments in agent panel
AnsweredHi Use case - A chat manager is trying to divide his large agent team into 2+ departments while ensuring that agent x is in same department. Do the same exercise 2-3 times and no panel view helps t...
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Shobhit Saxena commented,
I also suggest to have prominent end chat on web, app and mobile-site. Customer is king and if he feels telling hosting company that I have ended chat or don't want to chat - he should be allowed t...
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Shobhit Saxena created a post,
Agent default login option to be invisible
AnsweredIt seems there is no separate login for manager, quality person or other people. Since all non-agents also use the agent panel, it will be wise to by default allow agent to login on invisible mode....
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Shobhit Saxena commented,
I support what Joost asked for. Olark allows and gives capability to hide chatbox when agents are busy. This is best customer experience for sales oriented channel. If I cannot support chat, why sh...