Zendesk Team
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Activity overview
Latest activity by Zendesk Team-
Zendesk Team created an article,
Recipe: Automatically route chats based on department online status
Systems with multiple departments may have a use case where administrators wish to automatically route chat requests to a specific department. For example, a customer has a website for Australia a...
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Zendesk Team created an article,
Recipe: Updating your triggers for v2 Zopim-Zendesk integration
With the updated version of Zopim-Zendesk integration, tickets are created at the beginning of a chat and updated multiple times throughout. This differs from the previous version, where tickets w...
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Zendesk Team created an article,
Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone)
Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone) Multibrand Setup (Part 2): Zendesk Chat-Support Integrations (Phase 3) Multibrand Setup (Part 3): Best Practices Introduction Your b...
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Zendesk Team created an article,
Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3)
Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone) Multibrand Setup (Part 2): Zendesk Chat-Support Integration (Phase 3) Multibrand Setup (Part 3): Best Practices If you are using the C...
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Zendesk Team created an article,
Multibrand Setup (Part 3): Best Practices
Multibrand Setup (Part 1): Legacy Zendesk Chat (standalone) Multibrand Setup (Part 2): Zendesk Chat-Support Integrations (Phase 3) Multibrand Setup (Part 3): Best Practices We've covered how to ...
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Zendesk Team created an article,
Improving the mobile experience with the overlay widget
This article describes advantages of using the overlay chat widget and how to turn it on. Understanding the advantages of the overlay chat widget Here are some of the key advantages of the overlay...
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Zendesk Team created an article,
Tracking goals and conversions with Google Analytics
Note: This article describes how to track conversions with Google Analytics. Advanced and Premium customers can also use the dashboard's Conversion Tracking feature. Knowing how well your websi...
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Zendesk Team created an article,
Vertical and horizontal offset of the Zendesk Chat widget
After adding Zendesk Chat on your website, you notice that the chat widget covers some important buttons on your page. As a fix, you can use our API codes to move the widget either vertically or h...
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Zendesk Team created an article,
How can I use Zendesk Chat on multiple websites?
Question How can I use Zendesk Chat on multiple websites? Answer You can use Zendesk Chat on multiple websites using the same account. To do this, paste the same widget code on each site. With thi...
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Zendesk Team created an article,
Analytics 101: Measuring customer satisfaction
This article is part of our Zendesk Chat Analytics 101 series. See more examples here. You can gain greater insight into customer feedback with chat rating, which adds a small thumbs up/down icon ...