Michel Schuurman

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

  To Nicole: It is a disgrace that ZenDesk in no way comes with a proper response to a feature request which is supported by lots of users and which was requested FIVE years ago.   

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• Michel Schuurman
• Created June 11, 2020 06:58
• 1 vote

1. Support
2. ...
3. More integrations
4. Microsoft: Setting up Zendesk for Microsoft Outlook Integration

Can you add a feature which allows us to attach an email message to an existing ticket as an 'internal note'? It would be very useful to be able to add ticket related communications with 3rd partie...

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• Michel Schuurman
• Created November 26, 2017 17:55
• 1 vote

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

In our company we also need this badly.  Can ZenDesk please give us more info on how to achieve this?

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• Michel Schuurman
• Created November 26, 2017 17:46
• 1 vote