Caroline Kello
- Total activity 399
- Last activity
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Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
Hey Ricardo, You're absolutely right and I can definitely see how this would be useful. The issue as we saw it is that they're 2 completely different use cases when you dig into it: allowing for b...
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Caroline Kello commented,
Hey Suzi, This feature remains in beta for the moment, the signup link is in the main article above. Thanks, Caroline
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Caroline Kello commented,
Hey Natalie, I don't think we've tested it for this specific scenario. I did a test call right now where I put the caller on hold, dialed out to the third party (which was another test account of ...
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Caroline Kello commented,
Hey Ferran, If it's still not working for you I'd recommend getting a ticket in to support@zendesk.com. Thanks, Caroline
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Caroline Kello commented,
Hey Ferran, Are agents in the Support group online for Talk? That's the first place I'd check. Next thing to try could be to delete this configuration and create a new one where the Widget Nickname...
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Caroline Kello commented,
Hey Rob, This is an interesting one! Few thoughts come to mind as I'd like to understand your use case for this a little bit better: What's the nature of the outbound calls, are they to partners o...
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Caroline Kello commented,
Hi 강예은, South Korea toll-free numbers are currently in stock but are in beta, which requires that you sign up for access. Please use the link above to gain access. National numbers (which are gene...
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Caroline Kello commented,
Hey Lefteris, Creating more granular permissions for tasks such as restricting access to call recordings is something that we're looking into, it's definitely a direction we want to go in. Thanks ...
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Caroline Kello commented,
Hey Jake, Yes, very exciting news from Twilio on their launch of Pay. We're looking at this internally on how best we can offer this as a feature within Talk. It is something we are wanting to do ...
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Caroline Kello commented,
Hey Melanie, Outgoing calls that are not answered are displayed in the Call History tab. I'd agree that the completion status could possibly be something clearer than "Completed", but the...