Caroline Kello
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Total activity394
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Last activity
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Member since
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Following0 users
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Followed by17 users
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Votes67
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Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
Hey folks, We've two themes going for the audit log work in 2021: a) we want data to be easier to find which includes work like better filtering capabilities, and b) we want data to be there to fin...
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Caroline Kello commented,
Hi folks, We've heard the concerns about how Zendesk works with browsers that block third-party cookies. We are taking the time in 2021 to completely eliminate our use of third-party cookies across...
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Caroline Kello commented,
Hi folks, we're making an effort this year to close gaps that we know exist in the audit log - thanks for raising this particular area. I've added it to our list of events we know are missing and s...
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Caroline Kello created an article,
Announcing the deprecation of social account sign-in for agents (EOL)
Announced on Deprecated on April 19, 2021 October 18, 2021 This article describes the deprecation of social account sign-in for agents. Although social account sign-in is currently not avai...
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Caroline Kello commented,
Hi! Thanks for this piece of feedback. We currently don't have any plans to remove this checkbox but it's an interesting idea for sure. I've added this feedback to our internal tool for tracking.
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Caroline Kello commented,
Hi! Thanks for taking the time to write up this feedback. It's not currently in our plans to enforce 2FA for End users but I've added this feedback to our internal board for tracking.
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Caroline Kello commented,
Hey Collin, The Audit log in Admin Center has the ability to let you filter by Actor (as well as date range), have you tried using that? We do have additional work planed to allow you to filter mo...
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Caroline Kello commented,
Hey Charly, Let me look into this for you and see how we can help.
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Caroline Kello commented,
Yes, totally agreed - more granular filtering (specifically per item) in the Audit log is something we currently have on the roadmap for later in the year.
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Caroline Kello commented,
Hey Sydney, Filter by Actor is available in the Audit log in Admin Center where you can search for agent activities and date ranges. End-user activity isn't available currently.