Caroline Kello commented,
You should be able to pull that information from the current queue activity API and agents activity API and build something custom out of that! That's quite a popular setup :) We don't have anythi...
Caroline Kello commented,
Hey Jim, You can view the longest wait time on the Talk Dashboard page for calls currently in the queue (viewing the Current Queue Activity section) and you can use the APIs to get the max queue wa...
Caroline Kello commented,
Hi Will, I'm actually getting the same, thanks for the heads up! I'll raise it with the team and let you know. Thanks, Caroline
Caroline Kello commented,
Hi M, What software are you using?
Caroline Kello commented,
Hi Chris, Thanks for reaching out. I can see from the ticket that you got some troubleshooting help and a brief explanation that this is indeed expected behaviour for now. The recording is stored a...
Caroline Kello commented,
Hi Mirana, If you've purchased a toll-free number then indeed it's a toll-free number. You can purchase local, toll-free, mobile and national number. Full list of number availability and capabilit...
Caroline Kello commented,
Hi Abdullah, I just tested and you're correct that if your agents are offline and you have an IVR on your number, we will let you navigate through the IVR before playing the voicemail message. You ...
Caroline Kello commented,
Hi Kellie, Cold transfer is not something we currently have on our roadmap, having said that we see the value in handing the call over without having to wait for the other agent to be available. Th...
Caroline Kello commented,
Hey Micah! The feature is still in beta so if you're on the applicable plan you can sign up in the link in the official comment above :) Thanks, Caroline
Caroline Kello commented,
Hi Imran, For the Callback prompts we're using Twilio Say commands, which currently only support a limited list of locales. Once Twilio extends that list we'll be able to look into us expanding our...