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Caroline Kello

  • Total activity 428
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Activity overview

Latest activity by Caroline Kello
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    Caroline Kello commented,

    Hey hey, I'm Caroline from the Product team and I currently own our Authentication Service, which includes our different auth methods. Brian is correct that we've not committed it to our roadmap to...

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    Caroline Kello created an article,

    Announcing enhanced product security features for all plan levels

    Zendesk is happy to announce that on November 4th 2019, the following enhanced product security features will be available at all plan levels, giving you more tools to keep your data safe.  Dark b...

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    Caroline Kello commented,

    Hi Heather, The session expiration is not tied to one product. We look at interactions with the browser such as moving your mouse, that's enough to count as activity. A phone call through the brows...

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    Caroline Kello commented,

    Hey Erika, Thanks for the feedback. I can see where you're coming from, in your case where you only have 1 number available for outbound calls - all calls should be made from this number, regardles...

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    Caroline Kello commented,

    Hi Laura, Unfortunately, at the moment we can only surface Talk numbers in the web widget. Thanks for the feedback.

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    Caroline Kello commented,

    Hey Laura, Is your toll-free number one that exists in Talk, or is it hosted somewhere else? Thanks, Caroline

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    Caroline Kello created an article,

    Change to local phone numbers in the Philippines

    As a result of new regulations to support phone service growth from the National Telecommunications Commission (NTC) in the Philippines, all phone numbers in the 02 Manilla area code will soon chan...

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    Caroline Kello created an article,

    Release Notes thru 2017-06-02

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

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    Caroline Kello created an article,

    Release Notes thru 2017-06-09

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

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    Caroline Kello created an article,

    Release notes through 2018-02-09

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New Docker Hub Repository Comments () Docker Hub Repository Comments integ...