Caroline Kello

Total activity 395
Last activity December 06, 2019 22:09
Member since October 20, 2016 09:35

Following 0 users
Followed by 12 users
Votes 67
Subscriptions 229

Activity overview

Latest activity by Caroline Kello

Caroline Kello commented, December 06, 2019 22:09
Hi Stephen, Let me check in with the relevant Guide PM. Thanks for flagging!
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- Caroline Kello
- Created December 06, 2019 22:09
- 0 votes
Caroline Kello created an article, December 06, 2019 21:47
Release Notes Through 2019-12-06
1. Zendesk updates
2. Release Notes
Sunshine New We no longer enforce a create daily limit on Custom Objects. All records created will be subject to our standard RPMs of 1000/minute. App Marketplace New Simple Media Player (Su...
- Caroline Kello
- Edited December 09, 2019 15:32
- 5 followers
- 4 comments
- 1 vote
Caroline Kello created an article, December 05, 2019 22:18
Release Notes Through 2019-11-29
1. Zendesk updates
2. Release Notes
Talk Fixed A bug that prevented users to save a call recording audio file directly from their browser has been fixed. Chat Fixed [Dashboard] Agent status dropdown text wraps correctly for Rus...
- Caroline Kello
- Edited December 05, 2019 22:22
- 3 followers
- 0 comments
- 0 votes
Caroline Kello commented, October 31, 2019 23:09
Hey hey, I'm Caroline from the Product team and I currently own our Authentication Service, which includes our different auth methods. Brian is correct that we've not committed it to our roadmap to...
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- Caroline Kello
- Created October 31, 2019 23:09
- 0 votes
Caroline Kello created an article, October 28, 2019 18:33
Announcing enhanced product security features for all plan levels
1. Zendesk updates
2. Announcements
Zendesk is happy to announce that on November 4th 2019, the following enhanced product security features will be available at all plan levels, giving you more tools to keep your data safe. Dark b...
- Caroline Kello
- Edited November 01, 2019 23:03
- 8 followers
- 0 comments
- 11 votes
Caroline Kello commented, September 23, 2019 22:20
Hi Heather, The session expiration is not tied to one product. We look at interactions with the browser such as moving your mouse, that's enough to count as activity. A phone call through the brows...
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- Caroline Kello
- Edited September 23, 2019 22:20
- 0 votes
Caroline Kello commented, June 07, 2019 09:45
Hey Erika, Thanks for the feedback. I can see where you're coming from, in your case where you only have 1 number available for outbound calls - all calls should be made from this number, regardles...
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- Caroline Kello
- Created June 07, 2019 09:45
- -1 votes
Caroline Kello commented, June 05, 2019 13:52
Hi Laura, Unfortunately, at the moment we can only surface Talk numbers in the web widget. Thanks for the feedback.
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- Caroline Kello
- Created June 05, 2019 13:52
- 0 votes
Caroline Kello commented, May 30, 2019 13:31
Hey Laura, Is your toll-free number one that exists in Talk, or is it hosted somewhere else? Thanks, Caroline
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- Caroline Kello
- Created May 30, 2019 13:31
- 0 votes
Caroline Kello created an article, April 28, 2019 15:32
Change to local phone numbers in the Philippines
1. Zendesk updates
2. Service notifications
As a result of new regulations to support phone service growth from the National Telecommunications Commission (NTC) in the Philippines, all phone numbers in the 02 Manilla area code will soon chan...
- Caroline Kello
- Edited July 08, 2019 17:09
- 4 followers
- 0 comments
- 1 vote