Caroline Kello commented,
Hi Ashley, That's a really interesting and great idea; to allow you to use the external number for the callback request makes total sense. Thanks for raising this! We've no current plans on the roa...
Caroline Kello commented,
Hey Lance, it should be entered as +11234567894. Cheers, Caroline
Caroline Kello commented,
Hey Kiran, Thanks for reaching out. Only voicemails left in English will be transcribed as accurately as possible, that's correct. However, the function isn't smart enough in the way that it can id...
Caroline Kello commented,
Hey Bob, I'd consider having the ability to choose between voicemail and overflow routing (not just having either or) to be a second iteration of this feature functionality, which is something we ...
Caroline Kello commented,
Hi Gail, We don't have this on the roadmap for the remainder of 2018 at this point, unfortunately. We do hope to proceed with some discovery around the agent experience in Q1 2019 and we know this...
Caroline Kello commented,
Hi Linda, For this type of scenario where you don't know if the end-user is going to answer or if the call is going to voicemail, we do consider this a call that's going to be charged. We don't hav...
Caroline Kello commented,
Hey Adelle, Apologies, it seems like we haven't updated article! You can check out Jenny's comment in another article here where she says: When in a conference: if the agent who initiated the conf...
Caroline Kello commented,
Hey Heather, Thanks for the feedback! This isn't possible at the moment but that's a good idea, I'll keep it in mind for when we iterate on the feature functionality.
Caroline Kello created an article,
The Talk team is excited to announce a great new feature: Overflow and After Hours Routing. With this feature, your team can ensure that callers always connect with a live agent. If your customers ...
Caroline Kello commented,
Hey Ahmad, Lebanon is currently not available with our provider Twilio, so we're at the moment unable to provide them. Thanks, Caroline