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Caroline Kello

  • Total activity 423
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Activity overview

Latest activity by Caroline Kello
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    Caroline Kello commented,

    Hey Erika, Thanks for the feedback. I can see where you're coming from, in your case where you only have 1 number available for outbound calls - all calls should be made from this number, regardles...

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    Caroline Kello commented,

    Hi Laura, Unfortunately, at the moment we can only surface Talk numbers in the web widget. Thanks for the feedback.

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    Caroline Kello commented,

    Hey Laura, Is your toll-free number one that exists in Talk, or is it hosted somewhere else? Thanks, Caroline

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    Caroline Kello created an article,

    Change to local phone numbers in the Philippines

    As a result of new regulations to support phone service growth from the National Telecommunications Commission (NTC) in the Philippines, all phone numbers in the 02 Manilla area code will soon chan...

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    Caroline Kello created an article,

    Release Notes thru 2017-06-02

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

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    Caroline Kello created an article,

    Release Notes thru 2017-06-09

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

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    Caroline Kello created an article,

    Release notes through 2018-02-09

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New Docker Hub Repository Comments () Docker Hub Repository Comments integ...

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    Caroline Kello created an article,

    Release notes through 2018-10-14

    Zendesk Answer Bot New stuff No new stuff this week. Fixed stuff Fixed issue preventing agents from adding feedback for Answer Bot on solved articles.   Zendesk Guide New stuff No new stuff th...

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    Caroline Kello created an article,

    Release notes through 2018-10-28

    Zendesk Connect New stuff Customers can now send a test SMS to any phone number they specify (rather than just the one linked to their user profile). Fixed stuff Allow files names including an '...

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    Caroline Kello commented,

    Hey Craig,  Not from the UI, no.  Thanks, Caroline