Caroline Kello
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Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
Appreciate the thorough reply, thanks for raising your use case! :) Absolutely interested in seeing more feedback around this and scenarios like yours, that we need to consider.
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Caroline Kello commented,
Hi Beth, please see my reply to Oliver above.
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Caroline Kello commented,
Ah, I hear you. That article talks about the Talk plans the feature (monitoring live calls) is available on, but the ability to create roles that have certain restrictions is based on your Support ...
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Caroline Kello commented,
Hi Oliver, Thanks for adding your thoughts, it's much appreciated. I don't believe we communicated that this was available for Professional as well as Enterprise, could you help me find where that...
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Caroline Kello commented,
Hey Oliver, There was a couple of reasons for ditching this (partly it was also a recommendation from our Operations team), but mostly a) it was a call that we were charging you for since it was a...
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Caroline Kello commented,
Hey Mike, It's a setting in your custom roles: you should be able to see it if you follow this article https://support.zendesk.com/hc/en-us/articles/203662026-Using-custom-agent-roles-Enterprise- I...
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Caroline Kello commented,
I knew you were going to be pleased, Sebastiaan! :D
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Caroline Kello created an article,
Announcing Incremental Export APIs for Talk
The Talk team is very excited to announce the release of our own set of Incremental Export APIs. Following on in the footsteps of Support and Chat, customers will now be able to pull historical rep...
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Caroline Kello commented,
Hey Morgan, Current behaviour within Talk is that if you have an agent online, we offer them that call for about 30 secs and then try the next agent in the queue. If there are no other agents onli...
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Caroline Kello commented,
Hey Frank, Current behaviour within Talk is that if you have an agent online, we offer them that call for about 30 secs and then try the next agent in the queue. If there are no other agents onlin...