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Caroline Kello

  • Total activity 416
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Activity overview

Latest activity by Caroline Kello
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    Caroline Kello created an article,

    Change to local phone numbers in the Philippines

    As a result of new regulations to support phone service growth from the National Telecommunications Commission (NTC) in the Philippines, all phone numbers in the 02 Manilla area code will soon chan...

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    Caroline Kello created an article,

    Release Notes thru 2017-06-02

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

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    Caroline Kello created an article,

    Release Notes thru 2017-06-09

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

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    Caroline Kello created an article,

    Release notes through 2018-02-09

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New Docker Hub Repository Comments () Docker Hub Repository Comments integ...

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    Caroline Kello created an article,

    Release notes through 2018-10-14

    Zendesk Answer Bot New stuff No new stuff this week. Fixed stuff Fixed issue preventing agents from adding feedback for Answer Bot on solved articles.   Zendesk Guide New stuff No new stuff th...

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    Caroline Kello created an article,

    Release notes through 2018-10-28

    Zendesk Connect New stuff Customers can now send a test SMS to any phone number they specify (rather than just the one linked to their user profile). Fixed stuff Allow files names including an '...

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    Caroline Kello commented,

    Hey Craig,  Not from the UI, no.  Thanks, Caroline

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    Caroline Kello commented,

    Hey Kaylee, From what I can tell, Huckberry are on Talk Basic and as mentioned in the signup form this beta is available to customers on Talk Professional and Enterprise, that's why you haven't hea...

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    Caroline Kello commented,

    Absolutely, I'll get the right person who owns this and pass on the feedback! Tack igen, Benjamin.    

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    Caroline Kello commented,

    Hej Benjamin, These dynamic messages (dynamic because they change based on the number that the user has and the digits that need to be repeated) are powered by Twilio. I don't believe they've any w...