Caroline Kello
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Total activity390
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Recent activity by Caroline Kello-
Hi Peter, I did hear back from the team who owns this feature and they're aware of the problem, there's nothing immediately planned to address it unfortunately. We'll continue to monitor it and pr...
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Mark, unfortunately I don’t have such a list. Since Classic UI widgets were a pre-2016 functionality, some information about them seems to have been buried as time has passed. The good thing is tha...
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Hey Linda! Let me get a ticket going for us to have this conversation, it'll make it easier. You'll get a notification from me soon.
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Hey Angie, I believe the reason the highlighted links result in an "Oops" page is because those pages don't exist, or doesn't support widgets anymore, which means the purpose of the widget is obso...
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Thanks Lesley, I'll find the ticket and follow along to see what's happening. Thanks for flagging!
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The best article to follow is Zendesk support for cookie-restricted browsers (Safari, Chrome). We updated it last week with the new login flow we introduced for Safari and its block on third-party ...
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Update time: it's now July 23 and the new flow that unblocks customers using hostmapping on Safari browser is available to everyone. This article has been updated with new details. Please do let u...
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Following up: my gut feel is correct, this CSS is for the Web Portal which you're no longer using. Deleting this should have no impact. Hope that helps!
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My gut feel is that this is customising the legacy CSAT page (which used to be called Web Portal, hence the name Portal CSS widget), and since you're not using web portal anymore, removing this wid...
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Hey James, I see you. Let me check and follow up with you on the purpose of the Portal CSS Widget; if you go to edit the widget is there more details in there?