Caroline Kello

Zendesk Product Manager

Total activity

390
Last activity

January 20, 2021 22:53
Member since

October 20, 2016 09:35
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0 users
Followed by

16 users
Votes

66
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197

Comments

Recent activity by Caroline Kello

Hi Mikayla, A possible workaround for this could be that for inbound calls you configure an IVR menu that just plays an IVR greeting. After this greeting has played 3 times the call will be disconn...
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- Caroline Kello
- Created February 28, 2017 10:06
- 0 votes
Hi Amanda and Josh, Happy to tell you that this work is in development at the moment. No timeline yet but keep an eye out on our Announcements page. The ability to transfer calls, either to an en...
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- Caroline Kello
- Created January 27, 2017 12:14
- 0 votes
Official comment
The multiple phone numbers feature is now live! Please see announcement here.
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- Caroline Kello
- Created January 25, 2017 17:14
- 0 votes
Official comment
The multiple phone numbers feature is now live! Please see announcement here.
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- Caroline Kello
- Created January 25, 2017 17:13
- 0 votes
Hi Kip, Happy to tell you that this work is in development at the moment. No timeline yet but keep an eye out on our Announcements page. Thanks, Caroline
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- Caroline Kello
- Created January 23, 2017 09:34
- 1 vote
Hi Dan, Documentation on the Talk API is here, and supports the addition of multiple phone numbers. There's also futher clarification in the beta forum (link will be provided when signed up to the ...
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- Caroline Kello
- Edited January 03, 2017 09:42
- 0 votes
Hi everyone, Signup for the Multiple Phone Numbers beta is here: https://goo.gl/forms/Jh0SkLH98mBUiey23. Once you've signed up it will take us a week or so before the feature is switched on for you...
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- Caroline Kello
- Created December 01, 2016 11:22
- 0 votes
Hi everyone, Signup for the Multiple Phone Numbers beta is here: https://goo.gl/forms/Jh0SkLH98mBUiey23. Once you've signed up it will take us a week or so before the feature is switched on for you...
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- Caroline Kello
- Created December 01, 2016 11:20
- 0 votes
Hi everyone, Happy to say that the first part of the work to add multiple phone numbers is almost complete. It will allow you to add multiple numbers against a customer, if you are a Talk customer ...
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- Caroline Kello
- Created November 17, 2016 13:45
- 0 votes
Hi everyone, Happy to say that the first part of the work to add multiple phone numbers is almost complete. It will allow you to add multiple numbers against a customer, if you are a Talk customer ...
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- Caroline Kello
- Created November 17, 2016 12:03
- 0 votes