Caroline Kello
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Total activity391
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Last activity
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Member since
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Following0 users
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Followed by16 users
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Votes66
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Subscriptions198
Activity overview
Latest activity by Caroline Kello-
Caroline Kello commented,
Yes, totally agreed - more granular filtering (specifically per item) in the Audit log is something we currently have on the roadmap for later in the year.
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Caroline Kello commented,
Hey Sydney, Filter by Actor is available in the Audit log in Admin Center where you can search for agent activities and date ranges. End-user activity isn't available currently.
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Caroline Kello commented,
Hey Christer, We'd like some additional details from you so creating a ticket for following up, see you there!
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Caroline Kello commented,
It does, Erin. End-user inactivity time-out is 8 hours by default.
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Caroline Kello created an article,
Release Notes through 2020-11-06
Support Stay Signed In checkbox on the login form will be removed on Nov 9, 2020. Talk Embedded Voice The launch of Embedded voice in Zendesk Talk was announced Nov 5. Embedded voice enables...
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Caroline Kello created an article,
Release Notes through 2020-10-30
Sell New [Core Product] Ability to integrate with Exchange 365 contacts and calendars using Microsoft login Fixed Fixed a bug that could have caused some lead conversions to create duplicated ob...
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Caroline Kello commented,
Bryan, I absolutely agree with you that it's something that shouldn't happen and do apologise for what you experienced. I'll keep an eye out amongst our own Advocacy for any tickets about session e...
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Caroline Kello commented,
Hey Bryan, The session expiration for inactive agents will be whatever your admin configures it to be in Admin Center. If you're active in the product and writing replies to a support ticket, you ...
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Caroline Kello commented,
The session timeout for inactive agents will be whatever the admin configures it to be in Admin Center, that functionality remains unchanged. The option we're removing is for agents to override tha...
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Caroline Kello commented,
Hi all,Our goal, ultimately, is to eliminate our use of third-party cookies, so that we will no longer be limited by different browsers’ cookie restrictions. Eliminating this dependency will also f...