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Caroline Kello

Zendesk Product Manager
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Recent activity by Caroline Kello Recent activity Votes
  • Release Notes through 2020-11-06

    Support Stay Signed In checkbox on the login form will be removed on Nov 9, 2020.    Talk Embedded Voice The launch of Embedded voice in Zendesk Talk was announced Nov 5. Embedded voice enables...

  • Release Notes through 2020-10-30

    Sell New [Core Product] Ability to integrate with Exchange 365 contacts and calendars using Microsoft login Fixed Fixed a bug that could have caused some lead conversions to create duplicated ob...

  • Release notes through 2018-10-28

    Zendesk Connect New stuff Customers can now send a test SMS to any phone number they specify (rather than just the one linked to their user profile). Fixed stuff Allow files names including an '...

  • Release notes through 2018-10-14

    Zendesk Answer Bot New stuff No new stuff this week. Fixed stuff Fixed issue preventing agents from adding feedback for Answer Bot on solved articles.   Zendesk Guide New stuff No new stuff th...

  • Release notes through 2018-02-09

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New Docker Hub Repository Comments () Docker Hub Repository Comments integ...

  • Release Notes Through 2019-12-06

    Sunshine New We no longer enforce a create daily limit on Custom Objects. All records created will be subject to our standard RPMs of 1000/minute. App Marketplace New Simple Media Player (Su...

  • Release Notes Through 2019-11-29

    Talk Fixed A bug that prevented users to save a call recording audio file directly from their browser has been fixed. Chat Fixed [Dashboard] Agent status dropdown text wraps correctly for Rus...

  • Change to local phone numbers in the Philippines

    As a result of new regulations to support phone service growth from the National Telecommunications Commission (NTC) in the Philippines, all phone numbers in the 02 Manilla area code will soon chan...

  • Release Notes thru 2017-06-02

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...

  • Release Notes thru 2017-06-09

    Zendesk Support New Nothing new this week. Fixes/Updates Nothing this week. ---------------------------------------------------------------------------------------------------------------------...