Caroline Kello
-
Total activity391
-
Last activity
-
Member since
-
Following0 users
-
Followed by16 users
-
Votes66
-
Subscriptions198
Comments
Votes on activity by Caroline Kello-
Hey folks, I'm Caroline and I'm on the Product team. We do have time set aside on my team's roadmap in the next month to figure out what our long-term solution is, related to these third-party cook...
-
Hi Heather, The session expiration is not tied to one product. We look at interactions with the browser such as moving your mouse, that's enough to count as activity. A phone call through the brows...
-
It's quite noisy, you're right. Search/filter/sort is the next piece of functionality we want to introduce so it's at the top of the list. Would love to hear what kind would be useful to you if you...
-
Hey Morgan, Current behaviour within Talk is that if you have an agent online, we offer them that call for about 30 secs and then try the next agent in the queue. If there are no other agents onli...
-
Bryan, I absolutely agree with you that it's something that shouldn't happen and do apologise for what you experienced. I'll keep an eye out amongst our own Advocacy for any tickets about session e...
-
Hey Bryan, The session expiration for inactive agents will be whatever your admin configures it to be in Admin Center. If you're active in the product and writing replies to a support ticket, you ...
-
Filtering is next on our list; we're planning on this being an iterative approach and are currently working on the ability to filter by actor with more actions/filters to come. As for gaps in our ...
-
Hey Angie, I believe the reason the highlighted links result in an "Oops" page is because those pages don't exist, or doesn't support widgets anymore, which means the purpose of the widget is obso...
-
Following up: my gut feel is correct, this CSS is for the Web Portal which you're no longer using. Deleting this should have no impact. Hope that helps!
-
My gut feel is that this is customising the legacy CSAT page (which used to be called Web Portal, hence the name Portal CSS widget), and since you're not using web portal anymore, removing this wid...