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Caroline Kello

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  • How does it work?

    With the new beta functionality for Talk Professional and Enterprise (or Advanced legacy), agents can bring a third party into an ongoing phone call with a customer. While previously, an agent only...

  • Are there any limitations?

    When in a conference: if the agent who initiated the conference hangs up, the call will not end for all other parties ,giving the ability to do a warm transfer and leaving the customer and 3rd par...

  • Interested in signing up?

    Hooray! We'd be happy to have you on the beta. This is available for Talk Professional and Enterprise customers (not trial) or Advanced legacy. Once you sign up we'll put you on a waitlist and if y...

  • Signing up for the beta

    What's this all about?  Ability to block incoming calls is the newest addition to our Talk Advanced feature set, hitting beta for selected customers only. We have added functionality that allows yo...

  • Limitations in the feature

    Lack of reporting There is no audit trail or log available in product of what numbers were caught in the block. No feedback in UI on number validation No formatting or validation on configuration o...

  • How does it work?

    There's a new tab Once you're signed up for the beta, if you are an admin or an agent with manage channels permissions the new “Blocked Numbers” tab will be available under the Talk Admin pages loc...