Relay Graduate School of Education (relaysupport)

1. Community
2. Feedback on Support
3. Restrict tickets visibility to group (regardless if you're a ZD agent or not)

I would also like to see more ways to restrict agent views into tickets without creating multiple instances.

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• Relay Graduate School of Education (relaysupport)
• Created September 30, 2020 00:49
• 0 votes

1. Community
2. Feedback on Support
3. Random Satisfaction Surveys

+1 to the ability to randomize or stagger frequencies for when an end-user receives the survey.

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• Relay Graduate School of Education (relaysupport)
• Created January 13, 2020 16:19
• 0 votes

1. Community
2. Feedback on Support
3. Restriction on individual tickets or groups

Adding my vote for this feature as we need to have certain tickets restricted to a group and the current settings are too clunky to be of use.  We would like to have the option to default to all bu...

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• Relay Graduate School of Education (relaysupport)
• Created November 07, 2019 19:58
• 0 votes

1. Community
2. Feedback on Explore
3. Light Agents access to Explore

Any news on when Light Agents can view Explore?

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• Relay Graduate School of Education (relaysupport)
• Created October 22, 2019 18:51
• 0 votes

1. Talk
2. ...
3. Agent guide for Talk
4. Transferring calls

+1 Rachel Seeman's question:  Can two agents be speaking with the customer at the same time?  

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• Relay Graduate School of Education (relaysupport)
• Created March 20, 2019 19:49
• 0 votes