Morgan King
- Total activity 94
- Last activity
- Member since
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- Votes 21
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Activity overview
Latest activity by Morgan King-
Morgan King commented,
When an email verification is sent out - if there are multiple articles that need verified are they bunched together in one email or does the person get one email per one article?
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Morgan King created a post,
Tips on Help Center Teams
Hello! Our Help Center is maintained and managed by a team of people, currently small. I'm interested in any tips from others that have teams to help maintain / manage and how you determine when ...
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Morgan King commented,
@Bogdan, How would that work / function with several people adding articles at the same time across the same Help Center? Would it get confusing if the default kept changing? What if they hit save ...
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Morgan King commented,
I am glad there is a bulk feature, but the default is still an extra step that is not necessary 99% of the time for my team. I like it defaulting to Everyone (which is our majority case) and changi...
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Morgan King created a post,
Dashboard Sharing with Others
PlannedWill there be a way that we will be able to share dashboards with just email addresses even if they aren't an agent? This is available in insights and helps us send reports to engineers that don't ...
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Morgan King commented,
Oh geeze, you were right! The metric was not configured correctly - I don't know what I was thinking or doing when I set it up initially but it was WAY off. Everything is working great now! Thank y...
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Morgan King created a post,
Only have certain people Post topics but anyone view
AnsweredI was wondering if there was a way to accomplish the following: On a topic in the community be able to limit who is able to post, but any signed in user is able to view the post. For instance, ...
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Morgan King commented,
For making the Help Center more used:Have the ability to "alert" on an article that hasn't been updated in x amount of time. We try to review articles every 3-6 months depending on the content beca...
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Morgan King commented,
Would Date (User Updated) work as well? I also found another identifying ID we are using for employees that I can sort by instead of their actual updater name and filter the right updaters.
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Morgan King commented,
I don't seem to see Date (Ticket Updated) listed in my available attributes, is there something I'm missing that I need to set up? https://i.imgur.com/NaanBAL.png Also, it says Updater is unavailab...