Morgan King
- Total activity 118
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Activity overview
Latest activity by Morgan King-
Morgan King created a post,
Help Building Query - # Ticket Updates
In Insights we have a report for # Ticket Updates. Anyone have any advice on how to recreate this in Explore? I'm using Count(Agent Updates) as the metric, but the numbers aren't lining up.
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Morgan King created a post,
Document Center / Repository: Add a Single Location to Manage Documents
If this is decided to be moved forward with, I would be more than happy to have deeper conversations with development teams, EAP, etc. What is the problem? We have a lot of documents in our Guide...
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Morgan King created a post,
New Salesforce to Zendesk Integration: Roles
With the new integration, it is still not possible to sync SalesForce Roles to Zendesk Contacts. It would be very helpful to have this information as these roles is how we determine who has "appr...
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Morgan King commented,
Thank you!!!! That did the trick.
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Morgan King created a post,
Help - Accordions not working
AnsweredI am trying to do collapsable headers in my guide but for some reason it won't work - anyone got any ideas? HTML: <div id="accordion" class="panel-group"> <div class="panel panel-default"> <div c...
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Morgan King commented,
Thank you, Trapta!! That did it.
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Morgan King created a post,
Help Limiting Content Based on User Segment
AnsweredI am wanting to limit specific content on the homepage based on user segment. I do this based on tags in a different area by using this javascript: var userTags=HelpCenter.user.tags; //c...
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Morgan King commented,
Heather, we did try skills routing for a period and it caused a lot of confusion and frustrations as it did hunt for any agent (as you mentioned) so it didn't solve the initial problem of letting t...
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Morgan King created a post,
Department Offline Status
AnsweredBackground: Our company has several products / services (over 10) that we sell our clients. It is impossible for one team member to know all about every product / service and it is not scale-able. ...
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Morgan King commented,
When an email verification is sent out - if there are multiple articles that need verified are they bunched together in one email or does the person get one email per one article?