Morgan King
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Total activity128
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes26
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Activity overview
Latest activity by Morgan King-
Morgan King created a post,
Tracking Updated Articles Easily
Does anyone have any advice / methods that they use to easily track what articles are updated by who? We have a team of Content Writers that helps maintain the validity of our content and I'm try...
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Morgan King commented,
Would this include a way to see what articles / how many articles were updated in a time period and by who?
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Morgan King commented,
Not silly! It took me a little to figure it out. You will click on "hierarchy".
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Morgan King commented,
Hello Marci Abraham, Unfortunately, I do not believe you are missing a shortcut. On that note, if someone does have a shortcut I would be excited to learn it! What I do, since our smallest help c...
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Morgan King created a post,
Displaying 3rd or more tier subsections on a section page
Hello! I have navigation several layers deep, however the subsections embedded within a subsection is not showing on the section page two tiers up. It is making it confusing for people to know th...
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Morgan King created a post,
Help Building Query - # Ticket Updates
In Insights we have a report for # Ticket Updates. Anyone have any advice on how to recreate this in Explore? I'm using Count(Agent Updates) as the metric, but the numbers aren't lining up.
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Morgan King created a post,
Document Center / Repository: Add a Single Location to Manage Documents
If this is decided to be moved forward with, I would be more than happy to have deeper conversations with development teams, EAP, etc. What is the problem? We have a lot of documents in our Guide...
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Morgan King created a post,
New Salesforce to Zendesk Integration: Roles
With the new integration, it is still not possible to sync SalesForce Roles to Zendesk Contacts. It would be very helpful to have this information as these roles is how we determine who has "appr...
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Morgan King commented,
Thank you!!!! That did the trick.
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Morgan King created a post,
Help - Accordions not working
AnsweredI am trying to do collapsable headers in my guide but for some reason it won't work - anyone got any ideas? HTML: <div id="accordion" class="panel-group"> <div class="panel panel-default"> <div c...