Morgan King
- Total activity 104
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 22
- Subscriptions 41
Activity overview
Latest activity by Morgan King-
Morgan King commented,
Thank you!!!! That did the trick.
-
Morgan King created a post,
Help - Accordions not working
AnsweredI am trying to do collapsable headers in my guide but for some reason it won't work - anyone got any ideas? HTML: <div id="accordion" class="panel-group"> <div class="panel panel-default"> <div c...
-
Morgan King commented,
Thank you, Trapta!! That did it.
-
Morgan King created a post,
Help Limiting Content Based on User Segment
AnsweredI am wanting to limit specific content on the homepage based on user segment. I do this based on tags in a different area by using this javascript: var userTags=HelpCenter.user.tags; //c...
-
Morgan King commented,
Heather, we did try skills routing for a period and it caused a lot of confusion and frustrations as it did hunt for any agent (as you mentioned) so it didn't solve the initial problem of letting t...
-
Morgan King created a post,
Department Offline Status
AnsweredBackground: Our company has several products / services (over 10) that we sell our clients. It is impossible for one team member to know all about every product / service and it is not scale-able. ...
-
Morgan King commented,
When an email verification is sent out - if there are multiple articles that need verified are they bunched together in one email or does the person get one email per one article?
-
Morgan King created a post,
Tips on Help Center Teams
Hello! Our Help Center is maintained and managed by a team of people, currently small. I'm interested in any tips from others that have teams to help maintain / manage and how you determine when ...
-
Morgan King commented,
@Bogdan, How would that work / function with several people adding articles at the same time across the same Help Center? Would it get confusing if the default kept changing? What if they hit save ...
-
Morgan King commented,
I am glad there is a bulk feature, but the default is still an extra step that is not necessary 99% of the time for my team. I like it defaulting to Everyone (which is our majority case) and changi...