Morgan King

Total activity 121
Last activity May 22, 2020 21:27
Member since December 28, 2016 22:12

Following 0 users
Followed by 1 user
Votes 25
Subscriptions 50

Activity overview

Latest activity by Morgan King

Morgan King commented, May 22, 2020 21:27
Not silly! It took me a little to figure it out. You will click on "hierarchy".
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- Morgan King
- Created May 22, 2020 21:27
- 0 votes
Morgan King commented, May 22, 2020 20:19
Hello Marci Abraham, Unfortunately, I do not believe you are missing a shortcut. On that note, if someone does have a shortcut I would be excited to learn it! What I do, since our smallest help c...
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- Morgan King
- Created May 22, 2020 20:19
- 1 vote
Morgan King created a post, March 27, 2020 14:20
Displaying 3rd or more tier subsections on a section page
1. Community
2. Guide Q&A
Hello! I have navigation several layers deep, however the subsections embedded within a subsection is not showing on the section page two tiers up. It is making it confusing for people to know th...
- Morgan King
- Edited March 27, 2020 14:21
- 1 follower
- 0 comments
- 0 votes
Morgan King created a post, February 21, 2020 21:12
Help Building Query - # Ticket Updates
1. Community
2. Explore Q&A
In Insights we have a report for # Ticket Updates. Anyone have any advice on how to recreate this in Explore? I'm using Count(Agent Updates) as the metric, but the numbers aren't lining up.
- Morgan King
- Created February 21, 2020 21:12
- 3 followers
- 2 comments
- 0 votes
Morgan King created a post, February 20, 2020 17:31
Document Center / Repository: Add a Single Location to Manage Documents
1. Community
2. Feedback on Guide
If this is decided to be moved forward with, I would be more than happy to have deeper conversations with development teams, EAP, etc. What is the problem? We have a lot of documents in our Guide...
- Morgan King
- Created February 20, 2020 17:31
- 5 followers
- 2 comments
- 7 votes
Morgan King created a post, December 13, 2019 16:09
New Salesforce to Zendesk Integration: Roles
1. Community
2. Feedback on Support
With the new integration, it is still not possible to sync SalesForce Roles to Zendesk Contacts. It would be very helpful to have this information as these roles is how we determine who has "appr...
- Morgan King
- Created December 13, 2019 16:09
- 3 followers
- 0 comments
- 6 votes
Morgan King commented, October 17, 2019 14:28
Thank you!!!! That did the trick.
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- Morgan King
- Created October 17, 2019 14:28
- 0 votes
Morgan King created a post, October 16, 2019 20:28
Help - Accordions not working
Answered
1. Community
2. Guide Q&A
I am trying to do collapsable headers in my guide but for some reason it won't work - anyone got any ideas? HTML: <div id="accordion" class="panel-group"> <div class="panel panel-default"> <div c...
- Morgan King
- Created October 16, 2019 20:28
- 3 followers
- 3 comments
- 0 votes
Morgan King commented, October 06, 2019 13:23
Thank you, Trapta!! That did it.
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- Morgan King
- Created October 06, 2019 13:23
- 0 votes
Morgan King created a post, October 04, 2019 16:40
Help Limiting Content Based on User Segment
Answered
1. Community
2. Guide Q&A
I am wanting to limit specific content on the homepage based on user segment. I do this based on tags in a different area by using this javascript: var userTags=HelpCenter.user.tags; //c...
- Morgan King
- Created October 04, 2019 16:40
- 4 followers
- 4 comments
- 0 votes