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Morgan King

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  • Help Creating Time Report

    Answered

    I am trying to create a report that shows how much time an agent spends a week on cases. I cannot for the life of me get it to work / seem right. I have the Zendesk time tracking app and use the "t...

  • Tagging Advice

    Answered

    Hello! I am looking for advice on using Tags. One of our staff members wants to use tags to further classify issue tickets for reporting. Has anyone done this? Is there a benefit? Is there a proble...

  • Setting Up Organizations Advice Needed

    Answered

    Hello! I am currently looking into setting up organizations on Zendesk. I wanted to know what you have found beneficial to have as fields, what you do to identify products if your company has multi...

  • Tips on Time Tracking

    Answered

    I was wondering if anyone had any tips or ways that they do the following. We use the Zendesk Time Tracking app to track ticket time, however time spent on other items is lost - how do you solve fo...

  • [COMPLETED] Add the Ability to "Expire" Content on the Guide

    Completed

    It would be beneficial to be able to place an "Expire" date on an article that will prompt editors to review the content x days before it expires and if it does not get reviewed before that date th...

  • Managing your Zendesk Help Center Best Practice

    Hello! I'm interested in learning what others do in terms of managing their Help Center content for best practice. Do you have a designated team that updates and consistently goes through the Help ...

  • Internal Knowledge Base Direction

    Hello! My company is looking at using ZenDesk for an internal Knowledge base. We currently use it for external/client knowledge, but want something unified for internal knowledge. Does anyone have ...